Ja'Qwain Jones
Indianapolis,United States
Summary
Dedicated professional with expertise in customer service and employee management. Skilled troubleshooter and problem solver with a track record of successful solutions. Strong verbal and written communication skills, adept at cultivating positive relationships.
Overview
6
6
years of professional experience
Work History
Home Base Case Manager
Conerstone Support Services
Indianapolis, Indiana
01.2024 - Current
- Managed caseload of clients, ensuring timely and appropriate services were provided
- Developed community partnerships to expand available resources for client referrals and collaboration opportunities
- Identified client problems and plan for intervention with evidence-based approaches
- Maintained accurate case files, documenting all interactions, assessments, and updates on clients' situations
- Conducted initial assessments of clients' situations to determine needs and goals.
Caregiver Manager
First Call Residential Living
Indianapolis, IN
09.2021 - 08.2024
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Aided in client care by completing light housekeeping duties, such as laundry and changing linens.
- Supported elderly clients by assisting them with tasks related to personal care, including bathing, dressing, and grooming.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Auto Sales Consultant
Ed Martin Buick GMC
Carmel, Indiana
07.2022 - 12.2022
- Maintained long-term revenue streams with careful management of client relationships, generating repeat business and consistent referrals
- Closed sales with persuasive communication skills, leveraging knowledge of consumers, financing and vehicles to lock in deals
- Smoothed sales process by accurately handling paperwork and financing
- Completed 15-20 car sales per month on average, using consultative approaches to connect with customers and understand needs.
Auto Sales Consultant
Napleton Kia of Carmel
Carmel, Indiana
07.2020 - 07.2022
- Closed sales with persuasive communication skills, leveraging knowledge of consumers, financing and vehicles to lock in deals
- Completed 15 car sales per month on average, using consultative approaches to connect with customers and understand needs
- Delivered exceptional customer service to each person, skillfully managing stages of buying processes and after-sales support
- Met sales quotas by utilizing upselling opportunities
- Closed deals by finalizing purchase contracts and securing financing arrangements
- Achieved 28% gross revenue then company's average of 10%.
Team Leader Manager
DHL Supply chain
Tinley Park, Illinois
01.2019 - 07.2020
- Participated in meetings and brainstorming sessions, engaging with staff members to solve problems
- Improved employee performance, coaching and inspiring team members to achieve targets
- Corrected problems with team members using training and disciplinary actions
- Prepared executive reports using operational, output and revenue data
- Coordinated or executed weekly inventory counts to reconcile physical products with records
- Solved inventory problems working with buyers, supply chain management and other company leaders.
Skills
- Team collaboration
- Incident Reporting
- Records Management
- Problem-Solving
- Team leadership
- Progress Documentation
Languages
Fluent English
Timeline
Home Base Case Manager
Conerstone Support Services
01.2024 - Current
Auto Sales Consultant
Ed Martin Buick GMC
07.2022 - 12.2022
Caregiver Manager
First Call Residential Living
09.2021 - 08.2024
Auto Sales Consultant
Napleton Kia of Carmel
07.2020 - 07.2022
Team Leader Manager
DHL Supply chain
01.2019 - 07.2020