Jaqwana Ramos
Detroit
Summary
Accomplished professional with expertise in cash handling and stress tolerance, with Brinks Incorporated. Enhanced customer satisfaction through meticulous attention to detail and problem-solving abilities. Successfully trained team members, reducing errors by 20%. Proven track record in optimizing operations and ensuring workplace safety, contributing to organizational success and efficiency.
Overview
7
7
years of professional experience
Work History
Cash Processor
Brinks Incorporated
Detroit
11.2022 - Current
- Processed cash deposits, ensuring accuracy and adherence to security protocols.
- Operated cash handling equipment, performing routine maintenance as needed.
- Conducted quality checks on currency for authenticity and compliance standards.
- Assisted in training new team members on cash processing procedures and safety measures.
- Reduced errors in cash handling through meticulous attention to detail and thorough reconciliation processes.
- Ensured accurate counting of currency, leading to increased customer satisfaction and trust.
- Trained new employees on proper cash handling techniques, contributing to the overall success of the team.
911 Call Taker
Detroit Police Department
Detroit, MI
06.2023 - 10.2023
- Managed high-volume emergency calls, ensuring accurate information capture and swift dispatch of services.
- Coordinated with law enforcement and emergency medical teams to optimize response times and resource allocation.
- Provided real-time support during crises, demonstrating quick thinking and effective problem-solving skills under pressure.
- Maintained calm and professional demeanor while handling high-stress emergency situations, ensuring effective communication with callers.
- Supported law enforcement efforts by accurately recording and relaying essential details from 911 callers.
- Assisted in saving lives by providing clear, concise pre-arrival instructions to callers during medical emergencies.
- Expedited resolution of non-emergency calls by directing callers to the appropriate department or agency for assistance.
Certified Shift Manager
Chili's Bar and Grill
Houston, TX
09.2019 - 03.2022
- Supervised daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on customer service excellence and operational procedures.
- Implemented inventory management processes, reducing waste and improving stock accuracy.
- Led team meetings to communicate goals, updates, and performance expectations.
- Resolved customer complaints swiftly, maintaining high satisfaction levels and loyalty.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Conducted regular performance reviews with staff members, identifying areas for improvement and providing constructive feedback.
- Addressed and resolved customer inquiries and complaints.
- Ordered supplies and products when stock ran low
Education
High School Diploma -
Southeastern High School of Technology
Detroit, MISkills
- Workplace safety
- Cash handling expertise
- Stress tolerance
- Data entry proficiency
- Cash handling
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
911 Call Taker
Detroit Police Department
06.2023 - 10.2023
Cash Processor
Brinks Incorporated
11.2022 - Current
Certified Shift Manager
Chili's Bar and Grill
09.2019 - 03.2022
High School Diploma -
Southeastern High School of Technology