Jara Holmes
Houston,TX
Summary
Maintained compliance and confidentiality while independently managing claims and administrative tasks in remote settings. Experienced with administrative support, including scheduling, documentation, and communication. Utilizes organizational skills to manage multiple tasks efficiently and support team goals. Knowledge of office procedures and software applications, ensuring smooth daily operations.
Overview
3
3
years of professional experience
Work History
BPS Operations Representative II
FIS Global
Houston, TX
10.2024 - Current
- Achieved high standards of documentation accuracy and compliance through thorough reviews.
- Enhanced workflow efficiency by implementing process standardization initiatives.
- Maintained strict adherence to procedures and service-level expectations.
- Empowered team members with guidance on documentation and system best practices.
- Resolved complex problems utilizing critical thinking skills innovative approaches ultimately driving positive outcomes.
Veteran Benefits Administration Representative
Infinite Computer Solutions
Houston, TX
08.2025 - 01.2026
- Review and process veteran benefit inquiries and case updates in accordance with federal guidelines
Maintain precise documentation within government systems while handling sensitive records
Verify eligibility information and ensure data accuracy before case progression
Adhere to strict quality, security, and compliance standards in a structured environment
Support resolution of complex cases through detailed research and written documentation
Customer Service Representative
NTT Data
Houston, TX
04.2024 - 10.2024
- - Process requests through email and system workflows
- - Document case details accurately in CRM systems
- Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
- Utilized CRM software to track interactions and maintain detailed customer records.
Data Entry & Account Administrative Representative
Association Healthcare Management
Houston, TX
06.2023 - 01.2024
- Executed precise data entry and provided comprehensive administrative support for healthcare accounts.
- Executed thorough reviews, verifications, and updates of account information within internal systems.
- Maintained confidentiality and ensured compliance with healthcare data regulations.
- Facilitated reporting and operational documentation processes to enhance organizational efficiency.
- Developed and maintained strong relationships with clients through regular communication, resulting in increased customer retention rates.
Customer Service Representative
Continuum Global Solutions
Houston, TX
11.2022 - 05.2023
- Document customer inquiries and resolutions accurately across multiple platforms
- Support account research and issue resolution through written communication
- Maintain detailed records to support auditing and quality review processes
- Provided exceptional support to customers, resolving inquiries and issues efficiently.
- Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
Education
High School Diploma -
Davis Senior High School
Houston, Texas06.2018
Skills
- Claims Review & Case Processing
- Data Entry & Record Accuracy
- Document Verification
- Confidential Data Handling
- Government & Healthcare Operations
- CRM & Case Management Systems
- Compliance
- Microsoft Office
- Remote Work
- Claims analysis
Timeline
Veteran Benefits Administration Representative
Infinite Computer Solutions
08.2025 - 01.2026
BPS Operations Representative II
FIS Global
10.2024 - Current
Customer Service Representative
NTT Data
04.2024 - 10.2024
Data Entry & Account Administrative Representative
Association Healthcare Management
06.2023 - 01.2024
Customer Service Representative
Continuum Global Solutions
11.2022 - 05.2023
High School Diploma -
Davis Senior High School