Jara McDonough

Program Coordinator

Solace Supportive Living, Inc.

08.2005 - Current

Assist the Executive Director with audits and budget
Prepare a variety of reports for County leadership, the court systems and Social Services
Check in with house managers about client issues and facility status.
Address client needs with all providers (Court, Probation, Parole, Outpatient, Social Services Agencies)
Review of facility resident revenue
Check for client compliance with provider treatment plan
Monitor facility manager performance
Perform facility inspections
Ensure staff and client compliance with Solace Safety program
Ensure Staff and Client compliance with CFR 42, Hipaa and Clas standards
Ensure Staff and Client compliance with the “Good Neighbor” Policy
Cultivate positive neighborhood impression of facilities
Maintain an atmosphere of positive encouragement while requiring clients to adhere to facility/SUTS program guidelines
Ensure ethical/professional standards of conduct are adhered to by staff
Established strategic partnerships with external organizations, expanding program reach and impact.
Review forms used by staff to ensure they are updated to meet needs of program
Ensure mandatory staff training is adhered to and documented
Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.