Jara Stephens
San Marcos,TX
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server, Putters & Gutters
Roy Cockrell
05.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Carhop
STORM'S DRIVE-IN
12.2021 - 08.2022
- Answered guest questions and promoted special products.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Maintained customer service standards with over hundreds of customers daily..
- Minimized customer wait times by five minutes.
- Accurately operated cash register to process customer payments.
Cashier Team Lead
THE DOG HOUSE
03.2021 - 11.2021
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Helped customers complete purchases, locate items and join reward programs.
- Processed checks, cash and credit purchases or refunds.
- Increased customer loyalty and retention.
- Assisted customers by answering questions and fulfilling requests.
Education
No Degree - Dental Hygiene
Texas State University
San Marcos, TX05.2027
High School Diploma -
Lampasas High School
Lampasas, TX05.2022
Skills
- Good Communication
- Cash Handling
- Strong Work Ethic
- Guest Engagement
- Safe Food Handling
- Guest Relations Management
- Food sales and promotion
- Team Leadership
- Conflict and Complaint Resolution
- Exceptional customer service
- Memory retention
Certification
Food Handlers
Texas TABC Certification
Timeline
Server, Putters & Gutters
Roy Cockrell
05.2023 - 08.2023
Carhop
STORM'S DRIVE-IN
12.2021 - 08.2022
Cashier Team Lead
THE DOG HOUSE
03.2021 - 11.2021
No Degree - Dental Hygiene
Texas State University
High School Diploma -
Lampasas High School