Dedicated Leasing Consultant with knowledge of rental agreement laws. Brings strong skill set and forward-thinking nature to property management markets. Organized and dedicated to property success.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
Work History
Leasing Agent
The Pearl On Frankford (Knightvest)
Dallas, TX
06.2023 - Current
Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
Expedited leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Distributed and followed up on tenant renewal notices.
Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
Participated in property inspections to prepare for move-ins and move-outs
Scheduled various contractors to complete needed work on vacant and occupied units
Leasing Agent (Temp)
Sterling Apartment Personnel
Dallas, TX
01.2023 - 06.2023
Greeted clients, showed apartments, and prepared leases.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Distributed and followed up on tenant renewal notices.
Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
Participated in property inspections to prepare for move-ins and move-outs.
Bartender/Server
Pappasito's Cantina
Dallas, TX
01.2017 - 01.2023
Kept bar presentable and well-stocked to meet customer needs.
Served high customer volumes during special events, nights, and weekends.
Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
Served food and beverages promptly with focused attention to customer needs.
Mixed unique and interesting cocktails for customers, including bar specials.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Kept bar stocked with liquors, juices and garnishes for drinks.
Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Bussed and reset tables to keep dining room and work areas clean.
Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Front Desk Agent
Hilton Garden Inn Hotel
Addison, TX
03.2016 - 01.2017
Increased customer loyalty with exceptional communication skills and personalized service.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Education
No Degree - Business Administration
Northlake Community College
Irving, TX
08.2015 - 05.2016
High School Diploma -
Macarthur High School
Irving, TX
08.2011 - 06.2024
Skills
Office Management
Property Management
Customer Service
Food Handlers/TABC certified
RealPage OneSite
Property tours and inspections
Administrative Support
Strong negotiation
Timeline
Leasing Agent
The Pearl On Frankford (Knightvest)
06.2023 - Current
Leasing Agent (Temp)
Sterling Apartment Personnel
01.2023 - 06.2023
Bartender/Server
Pappasito's Cantina
01.2017 - 01.2023
Front Desk Agent
Hilton Garden Inn Hotel
03.2016 - 01.2017
No Degree - Business Administration
Northlake Community College
08.2015 - 05.2016
High School Diploma -
Macarthur High School
08.2011 - 06.2024
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