Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Excels through mentoring, training and empowering team to excel in performance.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Operations Manager
Servpro Of Omaha SW
02.2024 - Current
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Project Manager
Servpro Of Omaha Southwest
02.2021 - 06.2024
Responsible for managing and mentoring a 22-person production team for multiple restoration rescue needs. This includes but is not limited to, emergency service response, structural drying and mitigation, verified equipment-enabled moisture mapping and progression, associated demolition, post-fire cleaning (contents and structure), biohazard and trauma cleanup, mold remediation when required, some minor repair/reconstruction work. All standards must be IICRC compliant.
Duties also include workflow management, training and mobilizing technicians and crew chiefs, localized software management and use, client management, customer service, general marketing needs, ensuring compliance to corporate partnerships and franchising agreements, warehouse and inventory management, and specific emphasis on providing a culture of excellent customer service and building industry relationships.
Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
Established effective communication among team members for enhanced collaboration and successful project completion.
Procurement Officer
Allfirst LLC
11.2020 - 01.2021
Optimized procurement processes by implementing streamlined strategies and efficient communication methods.
Reduced costs with meticulous supplier negotiation and strict adherence to budget constraints.
Improved supplier relationships through regular communication, timely payments, and transparent dealings.
Achieved cost savings by conducting thorough market research before initiating the purchasing process.
Private Investigator
Now You Know Investigations
10.2016 - 09.2020
Uncovered critical evidence by conducting thorough background checks, surveillance, and research for client cases.
Enhanced case success rate with meticulous attention to detail during investigations, ensuring all relevant information was gathered and analyzed.
Solved complex cases by utilizing advanced interviewing techniques and collaborating effectively with law enforcement agencies.
Obtained crucial information for clients through skillful interrogations, leading to timely resolution of sensitive matters.
Increased efficiency of surveillance operations by implementing state-of-the-art technology and equipment in fieldwork.
Conducted covert operations to gather intelligence on subjects while maintaining strict confidentiality and professionalism throughout the investigation process.
General Manager
Anytime Fitness
12.2014 - 10.2016
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance.
Infantry Squad Leader
United States Marine Corps
10.2009 - 10.2013
Improved squad performance by implementing rigorous training and evaluation methods.
Developed cohesion among team members through regular team-building exercises and open communication.
Ensured mission success with thorough planning, preparation, and execution of tactical operations.
Enhanced overall unit readiness by conducting individual skill assessments and providing targeted coaching.
Implemented risk mitigation measures during operations to minimize potential threats to personnel safety and mission objectives.
Managed logistical requirements for the squad, ensuring appropriate equipment allocation and maintenance schedules were followed.
Conducted regular physical fitness tests to ensure optimal performance levels among squad members during strenuous activities or combat situations.
Fostered a positive learning environment within the squad, encouraging professional development through continued education opportunities.
Instructed team members in reconnaissance techniques such as map reading, compass use, navigation skills enhancing their situational awareness abilities.
Education
Carpet Cleaning
IICRC
02.2023
Applied Microbial Remediation
IICRC
02.2022
Water Damage Restoration
IICRC
09.2021
No Degree - Pashto Language
San Diego State University
San Diego, CA
04.2011
High School Diploma -
Fremont High School
Fremont, NE
05.2009
Skills
Productivity Improvement
Project Planning
Compliance Monitoring
Work Flow Planning
Project Tracking
Risk Management
Public Relations
Public Speaking
Vendor Sourcing
Inventory Control
Schedule Management
Strategic Planning
Certification
Water Damage Restoration Technician (WRT) - 9.8.21
Director of Marketing and Business Development at SERVPRO of Seattle NW - SERVPRO of Shoreline/WoodiDirector of Marketing and Business Development at SERVPRO of Seattle NW - SERVPRO of Shoreline/Woodi