Hi, I’m
Jarae Jarvis
Hampton,VA
Summary
Driven professional with a proven track record in enhancing customer satisfaction and boosting sales revenue at ADT. Leveraged exceptional customer service and sales expertise to exceed monthly targets consistently. Skilled in teamwork and collaboration, adept at fostering positive relationships and streamlining operations for peak efficiency. Achieved a significant increase in repeat business through strategic relationship building and persuasive selling tactics.
Overview
4
years of professional experience
Work History
ADT
Sales Associate
04.2011 - 07.2011
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
US Army
Computer Information Specialist
09.2008 - 03.2011
Job overview
- Improved system efficiency by implementing new software and hardware solutions.
- Established a comprehensive help desk ticketing system which improved response times and boosted overall customer satisfaction.
- Enhanced team productivity by developing custom tools and automating repetitive tasks.
- Increased end-user satisfaction with timely resolution of technical issues and proactive communication.
- Mentored junior staff members, sharing knowledge and best practices to support their professional growth.
- Developed comprehensive documentation for system configurations, procedures, and user guidelines to ensure consistent operations.
- Optimized network performance through regular monitoring, maintenance, and troubleshooting tasks.
- Aligned technology initiatives with business objectives through effective collaboration with key stakeholders across multiple departments.
- Spearheaded cybersecurity initiatives, including employee training programs and incident response planning, to protect sensitive company data from threats.
- Reduced downtime by implementing robust backup strategies and disaster recovery plans.
- Conducted thorough risk assessments to identify potential vulnerabilities in the IT environment and recommend appropriate mitigation measures.
- Facilitated seamless migrations of legacy systems onto modern platforms while maintaining data integrity and minimizing downtime.
- Streamlined data management processes for enhanced information accessibility and security.
- Evaluated emerging technologies to make informed recommendations for infrastructure upgrades and improvements.
- Oversaw asset management activities such as inventory tracking, equipment maintenance schedules, and life-cycle planning for optimal resource utilization.
- Collaborated with cross-functional teams to successfully complete complex IT projects on time and within budget.
- Implemented rigorous testing protocols for new applications before deployment to minimize disruptions to end-users' workflows.
- Designed tailored training programs on new software applications that accelerated user adoption rates among employees.
- Negotiated contracts with vendors to secure cost-effective solutions for hardware, software, and services procurement needs.
- Championed process improvement efforts that led to streamlined IT service delivery methodologies.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured systems according to prescribed software and hardware frameworks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Proved successful working within tight deadlines and a fast-paced environment.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
- Patched software and installed new versions to eliminate security problems and protect data.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Offered assistance in implementing and developing training programs.
Target
Cashier
09.2007 - 09.2008
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Improved efficiency, organized checkout area for optimal workflow.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Increased sales of promotional items by informing customers about current offers.
Education
Augusta Technical College, Augusta, GA
Design Media Technology Production from Graphic And Digital Design
Army BCT, Columbia, CA
National Defense Medal from Basic Combat Training
07.2008
Commonwealth Challenge , Virginia Beach, VA
GED from General Studies
07.2007
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Problem-Solving
- Excellent people skills
- Multi-tasking strength
- Reliable and punctual
- Exceptional customer service
- Relationship Building
- Cash Handling
- Money Handling
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Cash Handling Accuracy
- Client Service
- Conflict Resolution
- Store Opening and Closing
- Sales expertise
- Product Sales
- Customer Needs Assessment
- Sales Strategies
- POS System Operation
- Meeting deadlines
- Adapt to diverse groups
- Retail Store Operations
- Cleaning techniques
- Sales Training
- Inventory Tracking
- Sales Development
- Building rapport
- Inventory Control
- Sales Goals Attainment
- Negotiation Tactics
- Cold-calling
- Dining area maintenance
- Expert in Subject
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
- Honest and Dependable
- Attention to Detail
- Reliable and Responsible
- Customer Assistance
- Organization
- Adaptable and Flexible
- Creative Thinking
- Goal-Driven
- Team Cooperation
- Decision-Making
- Team Leadership
- Flexible Hours
- Excellent Written and Verbal Communication
- Sales floor organization
- Store Organization
- Building Customer Loyalty
- Ability to Lift 40 pounds
- Safety and Cleanliness Standards
- Sales and Promotions
Timeline
Sales Associate
ADT
04.2011 - 07.2011
Computer Information Specialist
US Army
09.2008 - 03.2011
Cashier
Target
09.2007 - 09.2008
Augusta Technical College
Design Media Technology Production from Graphic And Digital Design
Army BCT
National Defense Medal from Basic Combat Training
Commonwealth Challenge
GED from General Studies
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