Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jarahn Bell Lowe

Galloway

Summary

  • Dynamic IT Technician with proven expertise at Ocean Casino Resort in troubleshooting and optimizing system performance. Skilled in hardware installation and remote support, I excel in fast-paced environments, ensuring seamless connectivity and user satisfaction. Recognized for my ability to engage users and resolve technical issues efficiently, enhancing overall operational effectiveness.


  • Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.


  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Technician position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

IT Technician

Ocean Casino Resort
05.2024 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained office PCs, networks and mobile devices.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, configured and maintained computer systems and network connections.

Sales Associate

Tommy Hilfiger
11.2021 - 07.2022
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Game Operator

Steel Pier
08.2020 - 06.2021
  • Answered guest questions to provide fun game experience.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
  • Explained and demonstrated games and attractions to assist guests.
  • Supervised gameplay and monitored guests' actions to prevent theft.

Education

High School Diploma -

Chartertech High School
Somers Point, NJ
06-2022

Skills

  • Security patching
  • System performance optimization
  • Application installations
  • Debugging
  • Helpdesk services
  • Hardware installation
  • Remote support

Timeline

IT Technician

Ocean Casino Resort
05.2024 - Current

Sales Associate

Tommy Hilfiger
11.2021 - 07.2022

Game Operator

Steel Pier
08.2020 - 06.2021

High School Diploma -

Chartertech High School

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