Jarai Cain
Jacksonville,FL
Summary
Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. 3 years of experience leading talented teams and exceeding objectives. Background includes strong history in customer service work. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Supervisor/Client Support
Solera
Jacksonville, FL
07.2021 - Current
- Assisting in the setting of targets/goals for individuals as well as for teams
- Answering the queries of staff and providing guidance and timely manner
- Reporting upper management on problems and issues
- Measuring performance using key metrics (Calls waiting, call abandonment, AHT, after call wrap up etc.)
- Ensuring adherence to company's policies as well as established procedures for call and schedule adherence
- Anticipating escalation and taking over calls whenever needed
- Devising ways of optimizing procedures and keeping staff motivated
- Checking timesheets for accuracy
- Entering data into databases and spreadsheets
- Processing payroll for distribution.
- Directed and supervised team of 15+ employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Created new strategies for improving customer service standards within the organization.
- Called agents to welcome them to the work family and providing schedules
- Trained staff on new methods or procedures related to quality assurance.
- Monitored production processes to detect potential problems early on before they become major issues.
Cashier/Customer Service Rep
Little Caesars
Jacksonville, FL
08.2020 - 05.2021
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer questions and provided store information.
- Learned roles of other departments to provide coverage and keep store operational.
- Greeted customers promptly and responded to questions.
Cashier
Mitsubishi
Jacksonville, FL
08.2020 - 05.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier
Shop Rite In Mount Arlington
Mount Arlington, NJ
01.2020 - 04.2020
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Followed company security procedures for handling large sums of money.
BDC Representative
Hyundai of Orange Park
Jacksonville, FL
09.2018 - 01.2020
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Provided accurate information to customers on products and services offered.
- Scheduled follow-up appointments for customers when necessary.
- Maintained an organized filing system for customer records and documents.
- Ensured compliance with company standards related to BDC operations procedures and processes.
- Participated in team meetings to discuss best practices for BDC operations.
- Provided support to other BDC representatives as needed.
Shift Leader/Customer Service Rep
Little Caesars
Jacksonville, FL
02.2016 - 09.2018
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Scheduled team members for shifts based on business needs and customer demand.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Education
High School diploma -
Robert E. Lee High School
05.2018
High School diploma -
Edward H. White High School
05.2017
Some College (No Degree) - Business Management
Florida State College At Jacksonville
Jacksonville, FLSkills
- Microsoft excel (3 years)
- Microsoft word (3 years)
- Customer Service (3 years)
- Food Service (2 years)
- Crew Member (2 years)
- Computer Skills (3 years)
- Communications
- Sales
- Upselling
- Phone Etiquette
- Customer service
- Payroll
- Cash handling
- Dealership experience
- Shift management
- Cash register
- Databases
- Communication skills
- Organizational skills
- Microsoft Excel
- Microsoft Powerpoint
- Analysis skills
- Recruiting
- Time management
- Supervising experience
- Data Analytics
- Schedule development
- Strategic Planning
- Staff Management
- Employee Motivation
- Processes and procedures
- Complex Problem-Solving
- Process Monitoring and Improvement
- Training and mentoring
- Policy Enforcement
Timeline
Supervisor/Client Support
Solera
07.2021 - Current
Cashier/Customer Service Rep
Little Caesars
08.2020 - 05.2021
Cashier
Mitsubishi
08.2020 - 05.2021
Cashier
Shop Rite In Mount Arlington
01.2020 - 04.2020
BDC Representative
Hyundai of Orange Park
09.2018 - 01.2020
Shift Leader/Customer Service Rep
Little Caesars
02.2016 - 09.2018
High School diploma -
Robert E. Lee High School
High School diploma -
Edward H. White High School
Some College (No Degree) - Business Management
Florida State College At Jacksonville