Summary
Overview
Work History
Education
References
Timeline
Generic

Jaralei Tufte

Rapid City,SD

Summary

I'm a reliable, self-motivated, hard working individual with the ability to flourish in a variety of environments - including working independently without direct supervision. I adapt well to new situations and challenges, partly based on excellent communication skills gained in collaborating with a variety of clients. In my role as a trainer for a tech support company, I became familiar working with Word, Excel and Outlook, and with learning and training new equipment and technology. As a member of Search and Rescue, I have learned valuable practical skills and team-work, often under high-pressure situations, including experience with GPS and maps.

Overview

16
16
years of professional experience

Work History

Master Roaster

Oak Roasters
Rapid City, SD
11.2015 - Current
  • Responsible for communicating with clients, developing coffee profiles, roasting coffee, and fulfilling and delivering orders. I watch the coffee market to make sound decisions on ordering and to stay within sales margins.
  • During my time with this company, I've also developed handbooks and training materials and curriculum, and trained internal staff and clients. I have assisted with interviews, hiring, staff development, and terminations.
  • I've traveled and helped with multiple shop startups, performing various roles as needed. I was often tasked with responsibilities outside of my current scope of expertise, and believe I rose to the challenge on such occasions.

Manager

Bully Blends Coffee & Tea, Pete And Aida Compton
Rapid City, SD
11.2010 - 08.2015
  • As Manager, I was responsible for opening and closing the shop, all of the baking as well as coffee roasting, and assisting in the kitchen as needed. When the owners were out of town I had full responsibility of the shop and staff.

New Hire Trainer

N.E.W. (has Since Been Bought Out)
Rapid City, SD
06.2007 - 11.2010
  • Conducted new hire training on tech support, computer software, and customer service communication
  • Corrected employee behavior that did not reach accepted standards, and recognized performance that met or exceeded those criteria.
  • Created and taught online training programs and curriculum

After 6 months as a technical support Customer Care Representative I was promoted to Quality Control and shortly thereafter to New Hire Trainer. I excelled at developing and adapting curriculum, and producing confident and knowledgeable staff.


During my time as trainer I was also tasked with developing curriculum for new systems, and training employees company wide, both in the classroom and virtually. I also traveled to a site which our company was taking on, to learn their systems and write and present a corresponding training program. For these accomplishments I was awarded employee of the year.

Education

No Degree - Biblical Studies; Mission Work in Many Countries

Copenhagen International Master's Commission
Copenhagen, Denmark
05.2004

High School Diploma -

Highschool
Spearfish, SD
05.2000

References

Dave Holm

Fugro Rapid Citry, Program Manager

605-863-2475


Peter Compton

Previous Employer, Bully Blends

605-390-2392


Tiana Shuster

Team leadership, Pennington County Search & Rescue

605-381-0846

Timeline

Master Roaster

Oak Roasters
11.2015 - Current

Manager

Bully Blends Coffee & Tea, Pete And Aida Compton
11.2010 - 08.2015

New Hire Trainer

N.E.W. (has Since Been Bought Out)
06.2007 - 11.2010

No Degree - Biblical Studies; Mission Work in Many Countries

Copenhagen International Master's Commission

High School Diploma -

Highschool
Jaralei Tufte