Jaramie Sereika
West Jordan,Utah
Summary
With over 5 years of experience in customer service, mentoring new hires, technical troubleshooting, and consistently surpassing company objectives, Am a dedicated worker. Excel in innovative environments that enable me to make a greater impact on customer and employee experiences. Known for my self-led and selfless approach when addressing needs.
Overview
5
5
years of professional experience
Work History
Solar Sales Manager - Customer Experience
Sunrun & Lumio
06.2022 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
- Assisted sales reps and customers with communication as the account would proceed to install and activation
- Managed 200+ accounts via salesforce pipeline to manage and push each project along
Tier 1 Support, Care Guide Specialist
Castlight Health
09.2020 - 06.2022
- Took inbound and outbound calls about health care with consumers to help them understand their benefits
- Resolved inbound calls, chats, and emails ensuring customer questions/concerns are answered
- Maintained relationships with important vendors making certain new patients understand any processes needed
- Handled multiple accounts with patients to help with their medical needs
- Escalated any unresolved issues to continue assisting customers whose initial concern wasn't solved
- Floor support for other co workers who had questions or concerns about the account they are working on and was able to assist in helping them
- Received recognition as a top performer, consistently ranking among the highest achievers in the organization
Banker Connection Representative - CSR2
Wells Fargo
02.2020 - 09.2020
- Strong communication with other banks and bank representatives
- Negotiated multiple tasks, screens and tabs at one time
- Maintained multiple software programs and search options at one time
- Handled complicated issues while gathering information and explaining the issue to get resolved
- Developed and implemented strategies to reduce risk and increase profitability
- Handled calls with bank reps as well as Tier 2 support teams to get resolutions resolved and accounts moving back on track on time
Education
GED -
Stevens-Henager College
Logan, UT12-2013
Skills
- Microsoft Office
- SalesForce
- Customer experience
- Analytical
- Tactful
- Tenacious
- Determined
- Account Management
Timeline
Solar Sales Manager - Customer Experience
Sunrun & Lumio
06.2022 - Current
Tier 1 Support, Care Guide Specialist
Castlight Health
09.2020 - 06.2022
Banker Connection Representative - CSR2
Wells Fargo
02.2020 - 09.2020
GED -
Stevens-Henager College