Jarata Jaffa

• Used internal software to process reservations, check-ins and check-outs.
• Collected room deposits, fees and payments.
• Increased sales by 20% by accepting walk-ins
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Answered multi-line phone system and greeted callers enthusiastically.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.

Serve as a Night Audit Manager in the Support Services Component at Courtyard by Marriott .

Assisted the senior management with training new hires, along with overseeing daytime and nighttime staff.

Assisted with policy and proper actions to be taking during the financial process. Process check-ins and check-outs, and prepare administrative documentation for senior management.

• Assisted management in training new hires.
• Prepare daily detailed reports which include account receivables and revenue balances.
• Audit daily transaction to identify any discrepancies.
• Keep automated and manual records of room availability and guests' accounts.
• Perform bookkeeping activities.
• Used internal software to process check-ins and check-outs.

• Trained new staff on correct procedures, compliance requirements and performance strategies.
• Prepared weekly employee schedules to meet operational needs.
• Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Used internal software to process reservations, check-ins and check-outs.

• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Prepared weekly employee schedules to meet operational needs.
• Scheduled and assigned daily work and activities for team members.
• Created lasting relationships with guests that built loyalty and drove hotel revenue.
• Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
• Entered and updated sensitive customer information during check-ins and room changes.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.