Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ja Rawng Lasi

California,MD

Summary

Dynamic and dedicated professional with years of experience in managing business office. Effective communicator with employees, administrators, provider partners, customers and vendors alike. Transformed the office culture by making the workplace a fun and productive environment. Hardworking performer with background in overseeing account functions and record management. Team-oriented person with great decision-making skill. Detail-oriented professional with focus on deadlines. Independent worker with extensive experience business management and dedicated to meeting optimal business goals. Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Ability to multitask and prioritize workloads with little or no supervision.

Skilled business management professional prepared for leadership roles. Adept in financial management, operational efficiency, and staff development. Known for reliability, adaptability, and effective communication. Extensive experience in overseeing daily operations and improving office workflows. Proficient in managing office systems and facilitating communication. Well-versed in industry practices and procedures. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience

Work History

Business Office Manager (BOM)

Leonardtown Surgery Center
05.2022 - Current
  • Report to Market President and Regional Vice President
  • Adhere State safety regulations
  • Developed detailed plans based on broad guidance and direction.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
  • Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Assistant Business Office Manager

Chesapeake Shores Nursing Home
11.2020 - 05.2022
  • Check eligibility and apply Medicaid Long Term Care for residents
  • Contact local DSSs regularly for residents in regards to residents' eligibility
  • Background investigation of potential residents
  • Appeal process of Medicare coverage for skilled nursing
  • Coordinate with rehab and Department of social services for discharge planning of residents
  • Maintained accurate financial records with meticulous organization and attention to detail.
  • Performed accounts receivable collections for past due accounts by conducting collection calls.
  • Handled customer inquiries professionally while providing exceptional service that exceeded expectations.
  • Managed and organized functions and oversaw daily operations of office with 36 employees.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Created organized filing system to manage department documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Ensured compliance with company policies and industry regulations through regular audits and process updates.
  • Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

Medical Billing Specialist

Patuxent Rheumatology Associates
03.2019 - 04.2020
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Evaluated patients' financial status and established appropriate payment plans
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted and adjusted payments from insurance companies
  • Conducted regular audits of patient accounts for potential underpayments or overpayments due to incorrect coding or billing practices.
  • Maintained and updated collections tracking spreadsheet to help organize payment information
  • Identified and resolved patient billing and payment issues.
  • Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
  • Located errors and promptly refilled rejected claims
  • Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
  • Used data entry skills to accurately document and input statements.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Printed and reviewed monthly patient aging report and solicited overdue payments.

Telephonic Medical Interpreter

Language Services Associates Inc.
10.2017 - 10.2018
  • Streamlined patient and provider interaction by providing channel of effective communication
  • Translated procedural information to facilitate understanding between doctors and patients
  • Followed ethical codes to protect confidentiality of patient medical information
  • Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications
  • Explained hospital policies and procedures to provide assistance to patients with limited English proficiency
  • Verified understood medical information for patients by simplifying any jargon
  • Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment
  • Equipped healthcare providers with cultural information to promote appropriate provision of health services
  • Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another

Case Worker

International Rescue Committee (IRC)
11.2010 - 02.2015
  • Determined clients' eligibility and suitability for programs by performing intake interviews, including bio-psycho-social assessments
  • Assessed needs of each client and recommended appropriate services and resources.
  • Supervised overall client services and acted as liaison between clients, caregivers and service providers
  • Coordinated with courts and community agencies for supportive services
  • Maintained high level of client confidentiality, followed strict guidelines and recommendations
  • Performed case management functions, including discharge planning, placement monitoring and crisis intervention
  • Assessed needs of each client and recommended appropriate services and resources
  • Provided crisis intervention and case management services to children, families and legal guardians
  • Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions
  • Resolved and documented refugee resettlement leading to family reunification
  • Led Parenting Group Session in New Settlement Community
  • Collaborated with Department of Health for Refugee Women Pregnancy Workshop

Education

Master of Science - Continuing in Administration/Management

Liberty University
Lynchburg, VA
12-2025

Certificate in Accounting -

Liberty University
Lynchburg, VA
08.2020

Bachelor of Science - Psychology

Judson College
Marion, AL
06.2010

Skills

  • Deadline management
  • Account reconciliation
  • Staff training and development
  • Employee onboarding
  • Administration and reporting
  • Payroll and budgeting
  • Credit and collections
  • Business operations management
  • Human resources management
  • Contract negotiations
  • Vendor engagement

Timeline

Business Office Manager (BOM)

Leonardtown Surgery Center
05.2022 - Current

Assistant Business Office Manager

Chesapeake Shores Nursing Home
11.2020 - 05.2022

Medical Billing Specialist

Patuxent Rheumatology Associates
03.2019 - 04.2020

Telephonic Medical Interpreter

Language Services Associates Inc.
10.2017 - 10.2018

Case Worker

International Rescue Committee (IRC)
11.2010 - 02.2015

Certificate in Accounting -

Liberty University

Master of Science - Continuing in Administration/Management

Liberty University

Bachelor of Science - Psychology

Judson College
Ja Rawng Lasi