Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Jardin A. Johnson
Las Vegas,NV
Summary
Overview
9
years of professional experience
Work History
Axon
Technical Service Manager
04.2022 - Current
Job overview
- Customer-facing, front-line role with primary duties of deploy network, hardware, and software solutions.
- Manage hardware installation of covert and overt cameras.
in person remote technical support. - Train Technical and non technical staff on how to operate Interview room solution.
- Engage in technical decision making with Customers to come up with solutions that best fit there needs when installing Hardware.
- Manage and instruct on site cable technicians.
- Cable pulling, camera mounting, Microphone installation.
- Low Voltage wiring.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Developed solutions to meeting quality and timeline goals and objectives while onsite.
Ecommerce
E-commerce Manager
12.2020 - Current
Job overview
- Sites
- This role includes creating ads managing inventory, Handling technical issues, social media and marketing, SEO optimization
- Website front end design
- Generating sales reports on bestselling items.
American Homes
Technical Support
06.2021 - 04.2022
Job overview
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Remote/In office, assisted with Troubleshooting Windows laptops MacBooks & iPad Printers/scanners
- Password resets and access requests ranging from multiple applications
- Network and server troubleshooting
Vision Software Technology
person/ Remote Technical
06.2019 - 07.2021
Job overview
- Software support desk due to COVID
- This role consists of supporting the software that vision had created
- Vision Software is a food service technology provider focused exclusively on healthcare, providing you with state-of-the-art software for food service, nutrition management, diet office Food
- My role consists of creating tickets and handling networking as well as software/hardware needs for Vision and clients
- I perform software/client setup on our servers while transferring data/files to multiple servers as well creating technical documentation
- I constantly work with my peers such as implementation and Web Development team to provide troubleshooting and maintenance to visions software and web application.
Maximus
Lead, Customer service representatives
05.2021 - 06.2021
Job overview
- With technical issues
- Provides support to REMOTE users' PCs and Laptops, such as troubleshooting, installing and removing several different software applications (Office 365, Genesys
- WAN/LAN – Troubleshooting network issues to pinpoint problems/source of problem
- Working with/escalating problems to corporate support, as needed
- Review, evaluate, and modify existing and proposed programs Assess the effectiveness of programs developed and/or administered and develop a means of measuring such effectiveness
- Monitors assigned functions, completes monitoring reports, and provides feedback to staff and/or management as appropriate
- Research issues, recommends preventive measures and participates in the development of changes
- Develop and maintain effective working relationships with key external and internal customers
- Communicate with customers, technical and non-technical staff
- Aids staff in a resourceful polite manner while exhibiting an excellent customer service attitude.
TekSystems St. Thomas Hospital
Field Service Technician
02.2019 - 06.2019
Job overview
- Re-imaging and migration project for St
- Thomas Hospitals in the Tennessee area which included Midtown Rutherford and West Hospital computers to be re-imaged to Windows 10 from Windows 7 and medical software installations.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Operated hand tools and power equipment according to corporate safety procedures.
NTTDATA
12.2017 - 02.2019
Job overview
- Remote Tech support for BNSF railways/NYU Medical account assisted with installing mobile applications installing software from a remote location
- Active directory account password reset issues installing and rerouting printers from different locations
- Creating tickets setting up authentication software
- Patient record look up for doctors that call.
Uniguest
06.2017 - 10.2017
Job overview
- Remote Re-imaging Mac and Windows computers installed software fixed printer issues and network/printer troubleshoot issues configure ip addresses and Subnet mass
- Mange Hotel Business center computer around the country from a remote location
- Salesforce account management
- Designed and created Spreadsheets of projected numbers of computers for each hotel.
Dell
Technical Assistant
01.2016 - 12.2016
Job overview
- Repairing and reworking desktops laptops tablets and servers adding removing hardware and imaging for all devices and products for Dell servers Google servers uber server Xerox servers etc
- Also cabling work for server stations in the workplace.
- Supported department efforts to develop and maintain systems.
AFNI
Customer Service Representative
05.2014 - 11.2015
Job overview
- Verizon Technical support- assisted customers with hardware software issues with Verizon devices and network
- Accounts and billing assisted customers with billing and fees with accounts as well as looking for ways for customers to save money
- By doing account analysis for customers trying to save on their Verizon bill.
Education
WESTERN KENTUCKY UNIVERSITY
Bachelor of Science from Computer Information Systems
05.2019
University Overview
SOUTH CENTRAL KENTUCKY COMMUNITY AND TECHNICAL
Associate of Science from Internet Technology/programming
05.2015
University Overview
Skills
- Professional Skill Set
- PC/ Mobile Device Certification
- CJIS
- Blender Experience
- Business Intelligence
- Photoshop/illustrator/procreate design skills
- A /Security
- HTML/CSS/WordPress/Git/Bootstrap
- Photoshop/Illustrator/indesign
- Active Directory/break fix
- SQL
- Novice JavaScript/C# experience
- Cisco WebEx/Teams
- Hardware/Software/Server Managing
- Basic Troubleshooting skills
- Microsoft Office 365 Admin Proficient
- Networking DHCP,DNS,VLAN
- Technical Research/Document Creation
- Excel/Vlookup/Instatement/ PivotTable
- Service Now/ Expedient /Sales Force/Jira
- Shopify/Wordpress/Amazon
- Email marketing
- Advertising
- AWS/Amazon workstation
- GWS/Google workstation
- Google suite
- Field Operations
- Installation Management
- Data Collection
- Project Management
Timeline
Technical Service Manager
Axon
04.2022 - Current
Technical Support
American Homes
06.2021 - 04.2022
Lead, Customer service representatives
Maximus
05.2021 - 06.2021
E-commerce Manager
E
12.2020 - Current
person/ Remote Technical
Vision Software Technology
06.2019 - 07.2021
Field Service Technician
TekSystems St. Thomas Hospital
02.2019 - 06.2019
NTTDATA
12.2017 - 02.2019
Uniguest
06.2017 - 10.2017
Technical Assistant
Dell
01.2016 - 12.2016
Customer Service Representative
AFNI
05.2014 - 11.2015
WESTERN KENTUCKY UNIVERSITY
Bachelor of Science from Computer Information Systems
SOUTH CENTRAL KENTUCKY COMMUNITY AND TECHNICAL
Associate of Science from Internet Technology/programming
Additional Information
Additional Information
COLLEGE AND COMMUNITY INVOLVEMENT
- Alpha Kappa Psi Professional Business Fraternity Inc. Collegiate 100 , Special Olympics Track and field Basketball Volunteer, Skills USA. Kappa Alpha Psi Fraternity Inc.
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