Jardin A. Johnson
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Application Engineer ii
Toyota Material Handling / Raymond Corp
Remote 100% Travel, NY
12.2024 - Current
- Collaborated with cross-functional teams to integrate software and hardware systems.
- Provided technical support for application deployment and troubleshooting issues.
- Conducted training sessions for clients on software functionalities and best practices.
- Designed and implemented testing protocols to ensure application reliability.
- Resolved complex technical problems related to applications and architecture.
- Configured, maintained, and troubleshot application systems.
- Analyzed user needs and system functionality to determine technical design specifications.
- Provided training and guidance on usage of application software tools as needed.
- Implemented continuous improvement strategies to enhance system capabilities.
Technical Service Manager
Axon
04.2022 - 12.2024
- Customer-facing, front-line role with primary duties of deploy network, hardware, and software solutions.
- Manage hardware installation of covert and overt cameras.
- in person remote technical support.
- Train Technical and non technical staff on how to operate Interview room solution.
- Engage in technical decision making with Customers to come up with solutions that best fit there needs when installing Hardware.
- Manage and instruct on site cable technicians.
- Cable pulling, camera mounting, Microphone installation.
- Low Voltage wiring.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Developed solutions to meeting quality and timeline goals and objectives while onsite.
Technical Support
American Homes
06.2021 - 04.2022
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Remote/In office, assisted with Troubleshooting Windows laptops MacBooks & iPad Printers/scanners.
- Password resets and access requests ranging from multiple applications.
Person/ Remote Technical
Vision Software Technology
06.2019 - 07.2021
- Remote software support desk due to COVID
- This role consists of supporting the software that vision had created
- Vision Software is a food service technology provider focused exclusively on healthcare, providing you with state-of-the-art software for food service, nutrition management.
- My role consists of creating tickets and handling networking as well as software/hardware needs for Vision and clients
- I perform software/client setup on our servers while transferring data/files to multiple servers as well creating technical documentation
Lead, Customer Service Representatives
Maximus
05.2021 - 06.2021
- Provides support to REMOTE users' PCs and Laptops, such as troubleshooting, installing and removing several different software applications (Office 365, Genesys).
- Develop and maintain effective working relationships with key external and internal customers.
Field Service Technician
TekSystems St. Thomas Hospital
02.2019 - 06.2019
- Re-imaging and migration project for St. Thomas Hospital
- St. Thomas Hospitals in the Tennessee area which included Midtown Rutherford and West Hospital computers to be re-imaged to Windows 10 from Windows 7 and medical software installations.
- Operated hand tools and power equipment according to corporate safety procedures.
Technical Support Representative
NTTDATA
12.2017 - 02.2019
- Remote Tech support for BNSF railways/NYU Medical account assisted with installing mobile applications installing software from a remote location
- Active directory account password reset issues installing and rerouting printers from different locations
- Handled customer service issues by providing guidance or escalating for advanced support.
Education
Bachelor of Science - Computer Information Systems
WESTERN KENTUCKY UNIVERSITY
05.2019
Associate of Science - Internet Technology/programming
SOUTH CENTRAL KENTUCKY COMMUNITY AND TECHNICAL
05.2015
Skills
- Professional Skill Set
- PC/ Mobile Device Certification
- CJIS
- Blender Experience
- Server 2019 support
- Photoshop/illustrator/procreate design skills
- A /Security
- HTML/CSS/WordPress/Git/Bootstrap
- Photoshop/Illustrator/indesign
- Active Directory/break fix
- SQL
- Novice JavaScript/C# experience
- Cisco WebEx/Teams
- Hardware/Software/Server Managing
- Microsoft Office 365 Admin Proficient
- Networking DHCP,DNS,VLAN
- Technical Research/Document Creation
- Excel/Vlookup/Instatement/ PivotTable
- Service Now/ Expedient /Sales Force/Jira
- Shopify/Wordpress/Amazon
- Email marketing
- Advertising
- AWS/Amazon workstation
- GWS/Google workstation
- Google suite
- Field Operations
- Installation Management
- Data Collection
- Project Management
Timeline
Application Engineer ii
Toyota Material Handling / Raymond Corp
12.2024 - Current
Technical Service Manager
Axon
04.2022 - 12.2024
Technical Support
American Homes
06.2021 - 04.2022
Lead, Customer Service Representatives
Maximus
05.2021 - 06.2021
Person/ Remote Technical
Vision Software Technology
06.2019 - 07.2021
Field Service Technician
TekSystems St. Thomas Hospital
02.2019 - 06.2019
Technical Support Representative
NTTDATA
12.2017 - 02.2019
Bachelor of Science - Computer Information Systems
WESTERN KENTUCKY UNIVERSITY
Associate of Science - Internet Technology/programming
SOUTH CENTRAL KENTUCKY COMMUNITY AND TECHNICAL