Jarece Johnson
Chicago,IL
Summary
Dynamic hairstylist with a proven track record at Jays Salon, excelling in client consultations and advanced hair styling techniques. Highly motivated self-starter known for building strong client relationships and enhancing satisfaction through personalized service. Expertise in hair extensions and a commitment to safety compliance ensure exceptional results and a welcoming environment.
Overview
22
22
years of professional experience
Work History
Hairstylist
Jays Salon
01.2007 - 02.2025
- Delivered personalized haircuts and styling services tailored to client preferences.
- Conducted thorough consultations to assess clients' needs and provide expert recommendations.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Trained junior stylists on advanced techniques and customer service best practices.
- Managed inventory of salon products, optimizing stock levels for operational efficiency.
- Implemented new styling trends, enhancing service offerings and client satisfaction rates.
- Built strong client relationships through consistent follow-ups and exceptional service delivery.
- Developed promotional strategies to increase salon visibility and attract new clientele.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Organized sales area and work station to showcase products and boost sales.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
- Maintained clean and organized work station, complying with health and safety standards.
- Educated clients on proper hair care and recommended products suited to their hair type.
Sales Associate
Carsons
11.2002 - 02.2005
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to execute promotional displays, enhancing product visibility.
- Trained new associates on sales techniques and company policies, fostering a knowledgeable workforce.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Developed strong relationships with customers, encouraging repeat business through personalized service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Associate Degree - Criminal Justice
Brown Mackie College
Merrillville01-2009
High School Diploma -
Hebron Highschool
Hebron, IN06-2002
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Detail-orientated
- Customer consultation
- Highly motivated self-starter
- Hair extensions
- Natural hair care
- Customer education
- Styling tools
- Hair straightening
- Hair removal
- Makeup application
- Safety compliance
- Social skills
Timeline
Hairstylist
Jays Salon
01.2007 - 02.2025
Sales Associate
Carsons
11.2002 - 02.2005
Associate Degree - Criminal Justice
Brown Mackie College
High School Diploma -
Hebron Highschool