Jared Agee
Three Rivers,MA
Summary
Results-driven Insurance Adjuster with expertise in managing end-to-end auto claim processes, including coverage analysis, investigation, evaluation, reserving, negotiation, and resolution. Skilled in delivering exceptional customer service through clear communication with policyholders and claimants while ensuring compliance with company policies and state regulations. Adept at determining claim eligibility, assessing liability, and calculating accurate settlement amounts. Strong attention to detail in maintaining complete documentation and identifying potential fraud or complex claims for escalation.
Skilled in reviewing medical reports, evaluating treatment costs, and managing complex injury claims. Adept at establishing accurate reserves, preparing large-loss reports, and collaborating with legal and investigative teams to develop effective injury handling strategies.
Overview
11
11
years of professional experience
Work History
Senior Claims Representative
Plymouth Rock Assurance
09.2024 - Current
- Managed comprehensive auto claims handling, including coverage verification, investigation, evaluation, reserving, negotiation, and resolution, ensuring compliance with company policies and state regulations.
- Provide empathic/efficient customer service with policyholders, claimants, and deliver timely updates throughout the claim process.
- Determined claim eligibility, coverage, liability, and settlement amounts with precision, reducing errors and improving cycle time.
- Maintained accurate and complete documentation of claim files and transactions to meet audit and regulatory standards.
- Identified and escalated potential fraud or complex claims for specialized investigation, mitigating risk and safeguarding company assets.
Insurance Adjuster Liability/Bodily Injury
Progressive Insurance
05.2021 - 04.2024
- Investigate automobile accidents involving bodily injury, confirming facts of loss, determining coverage, liability, and damages within authority limits.
- Manage a high-volume caseload of bodily injury claims, prioritizing tasks to meet deadlines and deliver exceptional customer service.
- Streamlined claim filing processes by implementing an organized system for tracking and managing paperwork.
- Collaborated with legal teams, ensuring proper documentation and representation for complex claims cases.
- Ensured accurate record-keeping within database systems for audit purposes and streamlined retrieval of pertinent information during claim reviews.
- Review medical reports,police reports and physical damage to evaluate treatment costs, and assess claim value to ensure accurate and fair settlements.
- Negotiate settlements with claimants while maintaining compliance with state regulations and company guidelines to reach satisfaction for all parties involved
- Documented all investigation activity and presented reports to management.
Logistics Specialist
Genesis Logistics
04.2020 - 05.2021
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Negotiated contracts with suppliers, securing favorable terms that contributed to overall cost savings initiatives.
- Issued timely and accurate responses to both internal and external inquiries.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Created reports to provide insights into logistics operations and performance.
Data Entry Specialist/Claims Analysis
National Insurance Audit Bureau
07.2019 - 10.2019
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Created and maintained data entry logs to track data entry activities.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Coach/Supervisor
P.A.L (Police Athletic League)
07.2014 - 08.2019
- Worked with children ranging from the ages of 5-16, teaching them how to play basketball and how to improve their skills.
- Supervised children during lunch breaks and as parents arrived to pick up children at the end of the day.
Education
Bachelor of Arts - Criminal Justice And Business Management
East Stroudsburg University
01.2019
Skills
- Computer Skills
- Hardware: PC and Macintosh
- Software: Microsoft Office, Microsoft Word, Outlook, Windows, Excel, PowerPoint
Timeline
Senior Claims Representative
Plymouth Rock Assurance
09.2024 - Current
Insurance Adjuster Liability/Bodily Injury
Progressive Insurance
05.2021 - 04.2024
Logistics Specialist
Genesis Logistics
04.2020 - 05.2021
Data Entry Specialist/Claims Analysis
National Insurance Audit Bureau
07.2019 - 10.2019
Coach/Supervisor
P.A.L (Police Athletic League)
07.2014 - 08.2019
Bachelor of Arts - Criminal Justice And Business Management
East Stroudsburg University