Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JARED ALCON

Farmington,NM

Summary

Dynamic leader with a proven track record at Webb Toyota, enhancing customer satisfaction through expert service planning and staff development. Excelled in schedule coordination and training, boosting team efficiency. Skilled in customer service and conflict resolution, significantly contributing to operational excellence and loyalty promotion.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Service Manager

Webb Toyota
Farmington, NM
08.2017 - Current
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Trained less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
  • Met with customers to discuss service needs and offer available solutions.

Tire and Lube Technician

Walmart
Lubbock, TX
02.2016 - 08.2017
  • Kept shop areas neat, clean, and free of safety hazards.
  • Greeted customers and answered questions about oil changes and other services.
  • Prioritized tasks effectively to manage multiple appointments simultaneously without compromising quality of service.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.

PART PULLER

Scoggin Dickey Parts Center
Lubbock, TX
07.2014 - 02.2016
  • Analyzed orders to pull parts from yard and warehouse with power tools and equipment.
  • Improved inventory accuracy by diligently tracking and recording parts pulled for various projects.
  • Removed usable parts and non-ferrous items from wreckage before scraping.
  • Contributed to overall team success by consistently meeting or exceeding daily productivity goals in parts pulling assignments.

Manager

Sonics Drive In
Shallowater, TX
08.2013 - 07.2014
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed detailed plans based on broad guidance and direction.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Shift Manager

Sonics Drive In
Bloomfield, NM
05.2012 - 07.2013
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Trained less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
  • Met with customers to discuss service needs and offer available solutions.

Education

High School Diploma -

BLOOMFIELD HIGH SCHOOL
Bloomfield, NM
05-2012

Skills

  • Customer service focus
  • Staff training and development
  • Service planning
  • Schedule coordination

Certification

  • Automotive Service Excellence Certification (ASE)

Timeline

Assistant Service Manager

Webb Toyota
08.2017 - Current

Tire and Lube Technician

Walmart
02.2016 - 08.2017

PART PULLER

Scoggin Dickey Parts Center
07.2014 - 02.2016

Manager

Sonics Drive In
08.2013 - 07.2014

Shift Manager

Sonics Drive In
05.2012 - 07.2013
  • Automotive Service Excellence Certification (ASE)

High School Diploma -

BLOOMFIELD HIGH SCHOOL
JARED ALCON