Jared Baca-LaFore
Rocky Ford,CO
Summary
Customer service professional with experience handling phone, email, and in-person support in fast-paced settings. Brings strong communication, critical thinking, and calm conflict resolution while supporting customers, supervisors, and teams through accurate records, clear follow-up, and steady problem-solving.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Correctional Officer
Department of Corrections
Canon City, CO
11.2019 - 06.2026
- Responded to alarms, disturbances, and emergencies using correctional procedures.
- Coordinated with custody staff, supervisors, and Department of Corrections personnel to enhance daily operational efficiency.
- Documented incidents, observations, and inmate behavior to maintain accurate daily reports for effective incident management.
- Collaborated with diverse coworkers to address challenges and streamline processes related to products and services.
Inside Sales Representative
Coloraodo Best Block
Pueblo, Colorado
02.2019 - 11.2019
- Prepared price quotes for masonry block, pavers, and landscape supply orders.
- Supported contractors and builders with product selection and order updates.
- Coordinated follow-up calls for pending quotes and open orders.
- Maintained accurate records for customer accounts and sales activities.
- Answered customer calls for Colorado Best Block product quotes and order requests.
Warehouse worker
Target Distribution Center
Pueblo, CO
10.2018 - 01.2019
- Demonstrated ability to thrive in high-pressure settings
- Managed to put away or pick over 200 items hourly, supporting inventory efficiency
- Delivered dependable work performance, contributing to team reliability
- Identified and created tasks independently to enhance workflow
- Strived to meet and exceed workplace expectations
- Consistently arrived on time and completed all duties until the end of the workday
- Worked 10+ hours on a daily basis
Pharmacy TechnicianRetail/Customer service representative
Walmart
La Junta, Co
06.2016 - 09.2018
- Followed complex pharmacy rules and regulations consistently, ensuring compliance and operational integrity.
- Handled a wide range of customer complaints, resolving issues efficiently without escalating to upper management.
- Handled customer inquiries over the phone, ensuring clear communication.
- Consistently earned recognition for handling difficult situations in my overall department.
- Providing excellent customer service-multi-tasking in sales.
- Maintaining a clean and organized work environment to allow the best shopping experience for customers.
- Recommended electronic devices to customers based on their needs.
- Engaged customers by highlighting featured merchandise on the sales floor, enhancing their shopping experience.
Telecommunications
Project Resource Group
La Junta, Co
04.2015 - 06.2016
- Identified and resolved equipment failures, enhancing operational reliability.
- Completed assigned work orders efficiently, contributing to project timelines.
- Utilized company vehicles for campus travel, ensuring timely service delivery.
Education
Associates of Art -
Otero Junior College
La Junta, Co05-2017
Diploma -
Rocky Ford Jr/Sr High
Rocky Ford, Co05-2014
Skills
- Incident management
- Emergency response
- Firearms proficiency
- Strong work ethic Excellent analytical skills
- Excellent analytical skills
- Time management
- Communication
- Quick learner
- Strong work ethice
- EPZ Grounding
- Back Feed
Certification
- OSHA 10
- FLAGGING/BARRICADING
- CPR/FIRSTAID/IED
- CDL Class A (pending)
- TSC/RMLS Line Tech (26 credits)
Timeline
Correctional Officer
Department of Corrections
11.2019 - 06.2026
Inside Sales Representative
Coloraodo Best Block
02.2019 - 11.2019
Warehouse worker
Target Distribution Center
10.2018 - 01.2019
Pharmacy TechnicianRetail/Customer service representative
Walmart
06.2016 - 09.2018
Telecommunications
Project Resource Group
04.2015 - 06.2016
Associates of Art -
Otero Junior College
Diploma -
Rocky Ford Jr/Sr High