Jared Baker
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my problem-solving and inventory management skills at Taylor’s Boats to significantly improve service delivery. My proactive approach and attention to detail have consistently exceeded employer expectations, driving productivity and fostering positive customer relationships.
Overview
6
6
years of professional experience
Work History
Parts Specialist
Taylor’s Boats
01.2024 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Managed inventory systems to ensure accurate stock levels and timely order fulfillment.
Sales Concierge
Taylor's Boats
04.2021 - 12.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Competently educated customers about the product, and ensured they left confident and satisfied.
Inventory Specialist
Rock Tops
01.2021 - 04.2021
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
Rental Fleet Manager
Strawberry Bay Marina
03.2019 - 12.2020
- Positively interacted with customers and upper management, which helped improve overall communication.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Oversaw daily fleet operations, ensuring timely maintenance and compliance with safety regulations.
- Implemented efficient scheduling systems to optimize boat usage and reduce downtime.
Education
Bachelor Of Business -
Utah Valley University
Orem, UT12.2019
Skills
- Warehouse operations
- Customer service
- Verbal and written communication
- Inventory management
- Proficient in software
- Operations management
- Customer relationship development
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
Timeline
Parts Specialist
Taylor’s Boats
01.2024 - Current
Sales Concierge
Taylor's Boats
04.2021 - 12.2023
Inventory Specialist
Rock Tops
01.2021 - 04.2021
Rental Fleet Manager
Strawberry Bay Marina
03.2019 - 12.2020
Bachelor Of Business -
Utah Valley University
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