Jared Banks
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Lead Mortgage Underwriter
Wells Fargo
San Antonio, TX
11.2011 - 04.2024
- Improved loan approval rates by meticulously reviewing and verifying application documentation.
- Reduced processing time for mortgage applications through diligent management of underwriting tasks.
- Ensured regulatory compliance by maintaining up-to-date knowledge of industry guidelines and standards.
- Collaborated with loan officers to clarify applicant information and expedite the underwriting process.
Online Customer Service Representative
Wells Fargo
San Antonio, TX
11.2010 - 10.2011
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through various online platforms.
- Streamlined response times by effectively managing a high volume of customer messages, emails, and chat interactions.
- Increased customer retention with empathetic communication and personalized solutions to problems.
- Contributed to team success by consistently meeting or exceeding performance metrics for quality, productivity, and efficiency.
Education
High School Diploma -
Texas State University
San Marcos, TXSkills
- FHA and VA Guidelines
- Credit analysis
- Application Analysis
- Data Interpretation
- LTV Calculations
- Residual Incomes
- Documentation Review
- Loan Evaluation
- Residential mortgage lending regulations
- Asset Statements
- Debt-to-Income Ratios
- Underwriting guidelines
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 11 staff members.
- Documented and resolved Quality Audits which led to a higher quality score and training materials for teammembers
Timeline
Lead Mortgage Underwriter
Wells Fargo
11.2011 - 04.2024
Online Customer Service Representative
Wells Fargo
11.2010 - 10.2011
High School Diploma -
Texas State University