Jared Beard
New Braunfels,Texas
Summary
To acquire a position in an account management role with room for growth and personal development, with opportunities to enhance business relationships, create new accounts, and meet and exceed established goals, within a company that values leadership, integrity and excellence. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
17
17
years of professional experience
Work History
Account Manager ESRI
ESRI
01.2022 - Current
- Understand customer needs, industry knowledge, and budgeting processes to effectively demonstrate the value Saas and Paas technologies as a system
- Identifying key stakeholders and business drivers for an organization
- Understanding customer budgeting and acquisition processes
- Collaborate with clients to understand both technical and non-technical requirements to build a geospatial solution and enterprise geodatabase systems to maximize operation efficiency
- Collaborate in an account team consisting of Solution Engineers, Inside Sales Representatives, Tech Support, Training Consultants, and Customer Service Representatives to deliver exceptional customer service
- Articulating the strength and value of the ArcGIS platform as it relates to the industry while conducting research and pursue professional development to anticipate customer needs
- Serve as Account Manager for 200 accounts
- Successfully execute sales processes for all opportunities
- Using consultative selling skills to understand the needs and business challenges of customers
- Facilitate and conduct product demonstrations for ArcGIS Platform for tier 1-companies
- Developed and supported Esri petroleum customers globally in implementing Esri technology across the enterprise
- Coordinated IT, GIS, and business units to develop and support customers globally in the implementation of measurable business solutions
- Quota Buster Quarter 3 and Quarter 4, 2023
- Quota Buster Quarter 1 2024
- Quota Buster 2023 179% over goal.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
National Account/Logistics Manager
BNSF
01.2016 - 01.2022
- Operate as the lead point of contact for any and all matters specific to my customers
- Build and maintain strong, long-lasting customer relationships
- Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
- Assist with high severity requests or issue escalations as needed
- Grow account universe by identifying opportunities and building relationships
- Negotiate with transportation carriers and providers to obtain, set rates and determine services available
- Track and trace shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
National Account Manager
Scotlynn USA
01.2012 - 01.2015
- Generating new account leads and growing existing accounts
- Negotiating current market shipping rates and annual contracts
- Managing daily shipping schedules and current freight
- Identifying and solving existing and potential problems
- Analyzing and tracking market rates based on seasonal commodities and asset availability
- Training and mentoring new Logistics Account Managers.
Regional Account Manager
Jeld-Wen
01.2010 - 01.2011
- Maintained 30 stores as Account Manager for the company’s largest account
- Managed multi-million dollar company accounts with direct responsibility of overseeing the complete sales process
- Implemented new market strategies to increase market share
- Built and maintained relationships with architects, contractors, home owners, engineers, manufacturers and retail managers to complete commercial and homeowner projects
- Responsible for new hire/employee training in a classroom setting as well as merchandiser/rep education across the region.
Assistant Manager
Landmark Nurseries, Inc
01.2007 - 01.2010
- Direct management of wholesale nursery- including purchase of new products, materials, management of staff and resources
- Maintained annual and perennial production based on prior sales to increase overall company profit
- Direct management of 15-20 employees, including education of product, company goals, and maintaining a positive work environment in a high stress role.
Education
Master of Geoscience -
Texas A&M University
05.2022
Bachelor of Science in Agriculture Business -
Sam Houston State University
05.2007
Associate of Science -
Blinn College
05.2003
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship Building
- Strategic Planning
- Goal-Oriented
- Sales Development
- Client Relationship Building
- Account development
References Available
True
Timeline
Account Manager ESRI
ESRI
01.2022 - Current
National Account/Logistics Manager
BNSF
01.2016 - 01.2022
National Account Manager
Scotlynn USA
01.2012 - 01.2015
Regional Account Manager
Jeld-Wen
01.2010 - 01.2011
Assistant Manager
Landmark Nurseries, Inc
01.2007 - 01.2010
Master of Geoscience -
Texas A&M University
Bachelor of Science in Agriculture Business -
Sam Houston State University
Associate of Science -
Blinn College