Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jared Bednarczyk

Houston

Summary

Passionate, Service-driven team player with a proven track record of exceeding sales targets and delivering exceptional service to customers. Skilled in building strong relationships, identifying customer needs, and providing tailored solutions to drive revenue growth. Possess excellent communication and problem-solving abilities, combined with a customer-centric approach that ensures high levels of satisfaction and loyalty. Seeking to leverage my expertise in sales or customer service to contribute to the success of a dynamic organization.

Overview

8
8
years of professional experience

Work History

Sales & Marketing Associate

Bozzuto
02.2025 - Current
  • Conducted market research to assess customer needs and preferences.
  • Followed through with leads to close leases over phone, in office and during external consumer engagements.
  • Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
  • Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
  • Communicated relevant information to internal and external stakeholders.
  • Built relationships with customers and community to promote long term business growth.
  • Presented professional image consistent with company's brand values.
  • Identified metrics to measure and evaluate effectiveness of public relations campaigns and initiatives.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Prepared rental agreements and documentation for accurate, up-to date property management records.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Escalation Supervisor, Data Protection

Klarna
02.2023 - 02.2025
  • Developed and implemented escalation procedures to ensure proper handling of complex customer complaints
  • Analyzed escalation trends and identified root causes to recommend process improvements
  • Conducted regular trainings and coaching sessions for escalation agents to enhance their problem-solving skills
  • Collaborated with cross-functional teams to address systemic issues and prevent future escalations
  • Provide training and guidance to employees on best practices for data protection and security awareness.
  • Implement and manage data protection policies and procedures to ensure compliance with relevant laws and regulations
  • Trained customers on product usage for increased brand loyalty.


CRM Marketing + Media Specialist

Klarna
06.2022 - 02.2023
  • Developed and executed targeted email marketing campaigns to increase customer engagement and drive sales conversions
  • Managed and analyzed customer data to create segmented marketing strategies for personalized messaging and content
  • Collaborated with multiple departments as well as client liasons to integrate CRM data with social media platforms for cohesive marketing efforts
  • Utilized CRM software to track and report on campaign performance metrics, providing insights for future optimizations
  • Conducted A/B testing on various media channels to optimize marketing effectiveness and ROI
  • Created Graphics To meet specifications of clients.

Customer Experience Specialist

Klarna
04.2022 - 06.2022
  • Utilized strong communication skills to resolve customer inquiries and concerns efficiently and effectively
  • Conducted regular training sessions for staff to enhance customer service skills and promote a customer-centric culture
  • Analyzed customer data and trends to identify opportunities for process improvement and personalized experiences
  • Provided excellent customer service via phone, email, and chat to address inquiries, troubleshoot issues, and ensure customer satisfaction
  • Developed and maintained strong relationships with customers, earning a reputation for being responsive, helpful, and reliable
  • Completed administrative tasks such as updating customer records, generating reports, and documenting customer interactions to maintain accurate records and ensure efficient operations.
  • Proactively identified opportunities to improve customer experience and suggested process enhancements to management

Customer Experience Specialist

Blue Apron
03.2021 - 04.2022
  • Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
  • Utilized CRM software to track customer interactions and maintain accurate records of customer communication
  • Conducted regular customer feedback surveys to gather insights and improve the customer experience
  • Managed escalations and followed up with customers to ensure issues were resolved in a timely manner

Sales Manager

Verizon Wireless
10.2019 - 02.2021
  • Established and nurtured relationships with key clients, increasing customer satisfaction and ensuring retention
  • Implemented a system for leveraging Salesforce CRM to streamline the sales outreach process, contributing to approximate 27% increase above projected Year-Over-Year traffic.
  • Conducted regular training sessions on sales techniques and product knowledge to improve team performance and ensure alignment with company goals
  • Analyzed market trends and competitive activity to identify opportunities for growth and adjust sales strategies accordingly

Sales Representative

Verizon Wireless
05.2017 - 10.2019
  • Consistently met or exceeded sales targets by utilizing effective communication and negotiation skills
  • Developed and maintained strong relationships with clients, leading to increased customer loyalty and repeat business
  • Skilled in identifying customer needs and recommending appropriate solutions
  • Proficient in utilizing sales techniques to drive revenue and increase customer satisfaction levels

Education

High School Diploma -

Hackensack High School
Hackensack, New Jersey

Skills

  • Multi-channel Customer Support

  • Customer Communications

  • Multi-channel CRM Marketing

  • Customer Relationship Development

  • Training

  • Microsoft, Google Suite Proficiencies

  • Multiple CRM Platform Experience (Salesforce, Blaze, Zendesk, Freshdesk)

  • KPI analysis

  • Retention management

  • Cross-functional collaboration

  • Program improvement

  • Customer segmentation

Timeline

Sales & Marketing Associate

Bozzuto
02.2025 - Current

Escalation Supervisor, Data Protection

Klarna
02.2023 - 02.2025

CRM Marketing + Media Specialist

Klarna
06.2022 - 02.2023

Customer Experience Specialist

Klarna
04.2022 - 06.2022

Customer Experience Specialist

Blue Apron
03.2021 - 04.2022

Sales Manager

Verizon Wireless
10.2019 - 02.2021

Sales Representative

Verizon Wireless
05.2017 - 10.2019

High School Diploma -

Hackensack High School

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