Jared Bernstein

Tobin World was a school for children with behavioral disorders, and autistic children. Work done included general office duties to assist main secretary to Executive Director of school. Duties included filing and organizing, worked in student prize center.

• First student docent at Reagan Library in its history, complete the tour training requirements.
• Guided groups of up to 10 people on tours of Ronald Reagan Presidential Library and Museum.
• Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
• Built personal relationships with guests to promote positive experiences.
• Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
• Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
• Adhered to social distancing protocols and wore mask or face shield at all times.
• Prepared variety of different written communications, reports and documents to ensure smooth operations.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Used coordination and planning skills to achieve results according to schedule.
• Developed and maintained courteous and effective working relationships.
• Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Operated multi-line telephone system to independently handle calls each day.
• Confirmed appointments, communicated with clients and updated client records.
• Collected payments from clients and updated account balances.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
• Resolved customer problems and complaints.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
• Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
• Resolved problems, improved operations and provided exceptional service.
• Delivered services to customer locations within specific timeframes.
• Developed and maintained courteous and effective working relationships.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
• Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
• Developed and maintained relationships with clients through networking, postcards and cold calling.
• Presented purchase offers too sellers for consideration.
• Collected fees and documented payment processes for property transactions.
• Assisted clients in financial planning for purchase.
• Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
• Advertised client properties through websites, social media and real estate guides.
• Reviewed market research data and changed sales plans accordingly.
• Represented buyers and sellers of developed and undeveloped properties.
• Maintained connections with clients to encourage repeat business and referrals.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Communicated with clients to understand property needs and preferences.
• Liaised between buyers and sellers to provide positive experiences for both parties.
• Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
• Maintained inventories and records of sales collaterals and closings.