Summary
Overview
Work History
Education
Skills
Timeline
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JARED BINNING

Santa Clarita,CA

Summary

Dynamic L2 Desktop Support Technician at Happy Returns with a proven track record in process improvement and operations planning. Adept at OS migrations and fostering strong communication across teams, I streamline IT operations and enhance user experience, driving efficiency and elevating support services in high-pressure environments.

Overview

6
6
years of professional experience

Work History

L2 Desktop Support Technician

Happy Returns
Santa Clarita, CA
11.2024 - Current
  • Strong interpersonal communicator known for translating tech into clear, jargon-free terms across teams with a positive, solutions-first attitude.
  • Provided technical leadership in a high-pressure enterprise environment, ensuring fast, reliable end-user support across departments.
  • Led IT onboarding/offboarding: managed Windows 10/11, AD provisioning, VPN, 2FA, M365, and Google Workspace setup.
  • Streamlined ServiceNow operations—cut ticket times by documenting SOPs, automating tasks, and applying ITIL principles.
  • Supported IT asset management for desktops, laptops, Zebra printers, scanners, and Geek+ robots.
  • Assisted in IT projects: OS migrations, robotic deployments, cutovers, and legacy system decommissions with minimal disruption.
  • Built and maintained user training and internal KBs via Confluence, reducing support load and boosting self-service.
  • Drove continuous improvement by spotting inefficiencies and implementing process upgrades.

Head Technician

Valencia Label
Valencia, CA
08.2019 - 11.2024
  • Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.
  • Analyze and troubleshoot programs or hardware.
  • Implemented CRM & used for inventory management.
  • Manage a team of technicians, scheduling their service, tracking their jobs, and keeping service jobs updated until completed.
  • Installed automated printing to a number of ERP systems.
  • Full remote support as well as customer service via Anydesk.
  • Certified refurbished printers and computers.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.

Education

Cybersecurity

College of The Canyons
Valencia, CA
03.2023

Skills

  • Operations planning
  • Systems and automation applications
  • Calm under pressure
  • Strong communication skill
  • Rapid software acquisition
  • Process Improvement
  • Solid grasp of mechanical principles in hardware and software
  • OS Migrations
  • Skilled in CRM systems

Timeline

L2 Desktop Support Technician

Happy Returns
11.2024 - Current

Head Technician

Valencia Label
08.2019 - 11.2024

Cybersecurity

College of The Canyons

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