Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jared Bowman

Hickory,NC

Summary

Reliable and supportive field technician maintaining high levels of productivity and attendance in challenging circumstances. Demonstrates positive attitude and exceptional work ethic, eager to learn new processes and techniques in the constantly evolving tech industry. Authorized to work in the US for any employer.

Overview

18
18
years of professional experience

Work History

Tier 2 iOS Senior technical support advisor

Apple Kelly Connect
07.2021 - Current
  • Provided Tier 2 technical support for Apple products and services, handling escalated issues from Tier 1 advisors and resolving complex hardware, software, and account-related concerns. Specializing in iOS products.
  • Utilized internal tools and diagnostic systems to perform remote troubleshooting, software reinstallation, and network configurations while ensuring strict adherence to privacy and security protocols.
  • Assisted with onboarding and training of new advisors, contributing to a streamlined support environment and stronger team performance.
  • Collaborated with engineering and internal escalation teams to address unresolved product or software issues, contributing to knowledge base updates and service improvements.

Technical Support Representative

Support.com
08.2019 - 01.2021
  • Taking inbound calls regarding wireless internet and home phone service. working with customer to isolate and resolve the issue or schedule tech visit.

Field Service Tech 3

Spectrum
02.2007 - 08.2019
  • Identify and repair customers home internet, cable, and video services.
  • Repairing outside equipment and cables.
  • Interacting with customers in their homes.
  • Time management.
  • Completing route by end of shift, meeting all given time frames.
  • Excellent driver with no traffic infractions or accidents
  • Ability to lift in excess of 80 lbs while performing job related functions.
  • Acknowledged customer issues and resolved their problems quickly and efficiently.
  • Assisted clients in understanding their available options and helped them select the right service plans for their needs.
  • Effectively communicated with other employees and upper management to ensure complete care of customers.
  • Greeted customers and offered them assistance where possible.
  • Informed customers about current promotions and sales, encouraging them to take advantage.
  • Types 90 WPM
  • Experienced with all personal electronics devices including iPhone, Andriod, Cisco systems, Microsoft, and Mac
  • Top sales for two years

Education

High School -

Bangor High School
Bangor, MI
06.1996

Skills

  • Inventory
  • Problem-solving (10 years)
  • Detail oriented
  • Data analysis
  • Customer service
  • Documentation

Additional Information

  • SKILLS Attention to detail Communications
  • Customer service Data analysis
  • Dependable Detail oriented
  • Documentation and reporting Excellent communication abilities
  • Inventory management Organizational skills
  • Outstanding people skills Problem-solving abilities

Timeline

Tier 2 iOS Senior technical support advisor

Apple Kelly Connect
07.2021 - Current

Technical Support Representative

Support.com
08.2019 - 01.2021

Field Service Tech 3

Spectrum
02.2007 - 08.2019

High School -

Bangor High School

Similar Profiles

CREATE PROFILE