Jared Clarke
Williamsburg,VA
Summary
Results-oriented Service Center Manager with 2 years of experience in Managing a service center. Dedicated to providing excellent customer service and detailed supervision of up to 12-15 employees. Adept at cutting labor costs without sacrificing quality and comprehensive management.
Overview
3
3
years of professional experience
Work History
Service Center Manager
Valvoline Instant Oil Change
Williamsburg, VA
02.2021 - Current
- Managed scheduling and labor, monitoring performance and creating daily reports not only for the store, but for the entire Virginia market as well.
- Made reports for Area/Market for VIOCU, tips on how to execute the 12 Commitments, Discount usage, etc.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Took pleasure in developing plenty of key holders that have now developed and run there own Service Centers.
- Attended the Talent Summit at Lexington in April 2023.
- FY23 Oil change Champions
Education
High School Diploma -
Lafayette High School
Williamsburg, VA07.2020
Skills
- Employee training
- Issue and conflict resolution
- Relationship building
- Friendly, positive attitude
- Organizational skills
- Supervision & leadership
Timeline
Service Center Manager
Valvoline Instant Oil Change
02.2021 - Current
High School Diploma -
Lafayette High School
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