Jared Cockrell

• Supervise and coordinate the activities of security personnel during assigned shifts.
• Ensure all security guards are patrolling assigned areas to prevent and detect unauthorized activities, theft,vandalism, and other security breaches.
• Respond to security incidents, emergencies, or disturbances, and provide clear direction to security personnel.
• Liaise with law enforcement or emergency services in the event of critical incidents or situations.
• Enforce station policies, including fare enforcement, prohibited items, and loitering restrictions.
• Ensure proper documentation of incidents and shift reports, maintaining accurate records for management review.
• Provide training and guidance to security guards on station-specific protocols and safety procedures.
• Investigate any suspicious behavior or reports of criminal activity, following up with the necessary actions.
• Collaborate with station management to maintain a safe and secure environment for passengers, staff, and visitors.
• Ensure all security equipment, such as radios and surveillance systems, are in good working order.

• Conduct thorough security patrols to ensure the safety and security of the premises.

• Provide a visible and reassuring presence to deter unauthorized individuals and potential threats.

• Engage in proactive customer service, assisting guests and staff with inquiries and ensuring a positive experience
• Create detailed incident reports and documentation as needed.
• Participate in ongoing training and professional development to stay informed about the latest protocols.
• Greet guests, clients, and visitors into premises to ensure they receive proper customer service.

• Maintain clear and concise communication with fellow security personnel and relevant stakeholders.

• Present a professional and polished appearance at all times.

• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Responded quickly to emergency situations to assess and deflect issues.

• Maintained a clean and organized store environment, contributing to a positive customer experience.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled high volume transactions during peak periods without compromising service quality or accuracy.
• Operated POS terminals and cash drawer balancing.
• Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
• Assisted customers by answering questions and fulfilling requests.
• Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
• Managed returns and exchanges, resolving customer issues promptly and professionally.