Jared Cooper
St. Louis,Mo
Summary
Agile-minded in People Operations with background in developing and implementing strategic HR initiatives. Strengths include talent acquisition, performance management, employee relations, and benefits administration. Have shown ability to build collaborative relationships across all levels of an organization and positively impact company culture. Successfully implemented effective people operations strategies that improved overall team morale and productivity in previous roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
People Operations Manager
Chase Design Group
Saint Louis, MO
05.2024 - Current
- Developed employee engagement programs to enhance workplace culture and collaboration.
- Managed global recruitment processes to attract diverse talent, aligned with company values.
- Implemented global HR policies, ensuring compliance with labor laws and internal standards.
- Coordinated performance management processes to evaluate employee contributions effectively.
- Introduced agency wide HRIS for accurate data management and reporting.
- Led conflict resolution initiatives fostering a positive work environment among teams.
- Analyzed employee data to identify trends in turnover, engagement, and job satisfaction.
- Implemented strategies to increase retention rates by providing competitive benefits packages.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
Senior HR & Operations Manager
BASIC/DEPT
01.2022 - 05.2024
- Serves as an upward escalation point for Global Operations and Finance leadership on business operational risks.
- Provide mentorship and guidance to team members, while setting expectations that support services, and measuring success against well-defined SLAs.
- Communicate and promote HR initiatives to assigned business units to ensure that initiatives are being utilized consistently and effectively throughout the organization.
- Accurately creates reports and performs data analysis for critical operations KPIs, in order to identify and mitigate risk within the organization.
- Consults with managers, supervisors, and team leads, providing HR guidance when appropriate.
- Manage operations systems (HRIS, project management tools, payroll systems) to ensure training, documentation, functionality, and features are optimized to support our business.
- Manages the talent acquisition process, including recruiting, interviewing, and assisting with the hiring of qualified job applicants.
- Manages employee life cycles, including growth and development initiatives, within the agency.
- Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and procedures to maintain compliance.
HR & Recruiting Senior Manager
GS&F Marketing Agency
Nashville, Tennessee
01.2021 - 01.2022
- Oversee the agency regarding personnel, best practices, and policies.
- Manage sourcing candidates for hiring managers, agency-wide.
- Oversees onboarding, maintenance, monitoring, and updates. (Panel interviewing, onboarding, new hire paperwork, employee referrals)
- Provide onboarding and systems training to all new hires.
- Manage employee benefits programs, including compensation, health insurance, expenses, vacation, and other personnel packages via HRIS.
- Responds to employee relation issues, such as employee complaints and harassment allegations.
- Manage and lead growth and development plans agency-wide.
- Activate and manage outreach programs to local colleges to promote internship programs.
- Work closely with the Executive Team to help project market stance and agency forecasting.
- Utilize project management tools (Asana, Trello, HIVE) to keep track of agency goals and development.
People Operations Manager
Revive Marketing Agency
01.2020 - 01.2021
- Responsible for the day-to-day administration and management of the Business Partner, HRIS, and Talent Acquisition functions
- Leads a team of HR and Talent Acquisition employees, monitoring work, delegating tasks and making decisions as necessary
- Assists Total Rewards with benefits administration
- Owns understanding and implementing all needs surrounding regulatory compliance - ensuring policies and procedures align with federal, state and local laws
- Monitors and understands changes to the employment law landscape and partners with Legal to resolve any issues
- Provides coaching, guidance, consultation and interpretation to management and employees regarding conflict resolution, career development, labor laws, policies and procedures, and other employee relations issues
- Oversees the exit interview and regular employee check-in processes
Human Resource Manager (Contract)
Embraer Aerospace & Avionics
01.2020 - 01.2020
- Source A&P licensed aircraft mechanics using online sourcing tools
- Conduct new hire on-boarding & interviews
- Enroll new hires into company provided benefits & 401k
- Manage relocation bonus summaries for new hires if applicable.
- Manages employee information changes in HRIS
- Owns PTO and leave management and payroll
- Performs Administrative Ad Hoc duties as needed
- Conducts exit interviews if applicable
Senior Safety Specialist
Lyft Corporate Office
01.2017 - 01.2020
- Investigate extremely sensitive and escalated reports regarding Safety and Trauma on the Lyft platform
- Served as liaison for Lyft community members, Law Enforcement, and legal parties via email and inbound/outbound phone calls
- Communicated with internal lines of business regarding litigation or safety concerns submitted via social media safety
- Trained and evaluated incoming new hires and provided continued assistance via on-job-training
- Assessed community members involved in trauma to compile documentation for further actions
- Manage newly implemented Employee Stock Purchase Plan roll-out
Business Financial Analyst
Asurion at Grassmere
01.2015 - 01.2017
- Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests
- Reviewed NPS metrics derived from raw company data to track improvements in organizational efficiency
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
- Provided coaching 1:1s to associates regarding performance metrics
- Preformed underwriter and client financial audits
Education
Bachelor of Arts - Music Theory
Berklee College of Music
Boston, MA01.2009
Skills
- Employee engagement
- Talent acquisition
- HRIS implementation
- Performance management
- Compliance oversight
- Human resources strategy
- Conflict resolution
- Leadership coaching
- Compensation strategy
- Payroll management
- HRIS management
Certification
- SHRM Senior Certified Professional (SHRM-SCP)
- 4A's Agency Advertising Member
- Certified Trauma & Victims of Crime Advocate : National Advocate Credentialing Program
SYSTEMS
- Asana, Hive, Salesforce, Slack, G-Suite, Ramp, Egencia, Sharepoint, OpenAir
- Figma, Notion, BambooHR, Greenhouse, Paycom, Netsuite, AirTable, Paylocity, BerniePortal, Linkedin TalentHub
Timeline
People Operations Manager
Chase Design Group
05.2024 - Current
Senior HR & Operations Manager
BASIC/DEPT
01.2022 - 05.2024
HR & Recruiting Senior Manager
GS&F Marketing Agency
01.2021 - 01.2022
People Operations Manager
Revive Marketing Agency
01.2020 - 01.2021
Human Resource Manager (Contract)
Embraer Aerospace & Avionics
01.2020 - 01.2020
Senior Safety Specialist
Lyft Corporate Office
01.2017 - 01.2020
Business Financial Analyst
Asurion at Grassmere
01.2015 - 01.2017
Bachelor of Arts - Music Theory
Berklee College of Music
Similar Profiles
Cara BrownCara Brown
Group People and Culture Coordinator at Design Group - Revolution by DesignGroup People and Culture Coordinator at Design Group - Revolution by Design
Lt Cdr Abhinav MishraLt Cdr Abhinav Mishra
Dy. Director at Indian Navy/ Dte of Naval Design (Submarine Design Group)Dy. Director at Indian Navy/ Dte of Naval Design (Submarine Design Group)
Travis ShawTravis Shaw
Project Manager at Kris Konstruction Design & Build GroupProject Manager at Kris Konstruction Design & Build Group
Sophie LudwigSophie Ludwig
Soccer Coach at Vetta SportsSoccer Coach at Vetta Sports
Carson KiloCarson Kilo
Data Entry Lead at Global Green Insurance AgencyData Entry Lead at Global Green Insurance Agency