Jared Coulter

Performed through repairs on equipment with a focus on reducing repeat service calls, minimizing down-time for end-users, and executing service at lowest possible cost. Exceed service level targets for service tickets and issue resolution. Maintain effective client relationships and communication to foster a positive service attitude and to provide highest quality service to all assigned areas in service territory. Accurately and promptly track and update service calls, ensuring information is clear, thorough, accurate and professional. Responsible to assist other team members with technical and training resources on triage efforts, device technology and other networking issues. Create and execute a proactive preventative maintenance schedule, conduct product maintenance as required by repeat issues and problematic devices.