Jared Cusick

Custom AI Chatbots for Customer Service

• Built and deployed customer service chatbots using Azure OpenAI for two local businesses, reducing average response times from 5 minutes to under 30 seconds.
• Increased customer satisfaction scores by 30% based on follow-up survey feedback within 2 months of implementation.
• Enabled 24/7 customer interaction support, handling over 200 customer queries per week without human intervention.

AI-Powered Workflow Automation for Government

• Developed and fine-tuned large language models using Palantir’s Envision and Python to auto-generate LaTeX documents and Python code, reducing manual documentation time by 40%.
• Streamlined data processing workflows, contributing to a 20% increase in team productivity across multiple departments.
• Enabled over 50 government personnel to adopt AI-driven tools for daily operations, accelerating digital adoption.

Lead Engineer for Multi-Million Dollar Government Contract with General Atomics

• Directed engineering efforts and coordinated digital process adoption across a multimillion dollar government platform modernization contract.
• Led a cross-functional team of more than 10 stakeholders and contractors, aligning efforts with Department of Defense digital engineering goals.
• Facilitated onboarding of multiple digital tools and standardized reporting practices, reducing integration rework time.

Training Database Development at BMW

• Designed and implemented a SQL-backed training database using Oracle APEX for over 100 equipment service agents, enhancing tracking of workforce development milestones.
• Reduced manual training record management time through automation and dashboarding.
• Delivered a low-code dashboard that improved leadership visibility into training compliance metrics.