Results-focused International Accounts Manager offering decade + years of experience and demonstrated record of achievement in sales and customer relations. Set up agreements and manage global customer base with self-motivation and success-driven attitude. Tenacious with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
14
14
years of professional experience
Work History
Global Account Manager
Seismic
Austin, United States
03.2022 - 10.2022
Uncovering & qualifying prospective customer needs, understanding business processes, identifying projects, determining requirements, and ascertaining potential solutions.
Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
Launch and test new outbound lead generation channels and determine how best to scale them.
Recognize customer business problems and promote/influence resources to address opportunities
Systematically create & up-sell business within certain global/enterprise accounts - the top 5 largest clients (Cisco, Microsoft, Intel, Dell & Google). Enabling expansion into new markets.
Acquire new business by building network of customers and industry contacts to facilitate sales development and successes
Partner closely with Sales Engineering team to customize product demonstrations and architect solution packages based on client requirements
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Prepared sales presentations for clients showing success and credibility of products.
Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
Director of Sales and Business Development
Hague Quality Water International (Dealer Program)
Austin, TX
03.2014 - 08.2022
Built sales opportunity pipeline through targeted and subliminal prospecting methodologies.
Reported on leads, sales opportunities, progress and activity, informing weekly forecasts and monthly pipeline development.
Managed activity and sales pipeline in revenue management software, supporting business development through targeted statistical analysis and projection.
Defined regional sales strategies, developing and revising annual and quarterly sales plans for review by organizational leadership.
Researched new campaigns and industry trends, adjusting objectives and communicating to sales team for future amendments to existing protocol.
Established and cultivated solid business relationships with new or existing customers.
Met with clients, delivering presentations and educating on product and service features and offerings.
Evaluated performance against goals and implemented appropriate development plans.
Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
Software Consultant Intern
Gartner
Austin, TX
09.2021 - 11.2021
Provide software recommendations, helping companies of all sizes (small/medium, mid market and enterprise level) find products that meet their business needs.
Designed complete solution architecture tailored to specific end-user needs.
Designed presentations to illustrate usage, translating highly technical language into easily understood graphics and text.
Software Advice also features objective research by industry experts and reviews from validated users, saving buyers time and resources.
Prepared cost estimates and bid documents by studying customer and consulting with project managers.
Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
Managed over 50-100 client calls & emails daily
Assistant Manager
Cydcor International
Austin, TX
11.2012 - 01.2014
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Mentored team members to enhance professional development and accountability in workplace.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Developed sales strategy based on research of consumer buying trends and market conditions.
Sales & Fitness Manager
24 Hour Fitness
San Diego, United States
06.2010 - 10.2013
Engaged with customers to build rapport and loyalty.
Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Helped customers locate products and checked store system for merchandise at other sites.
Resolved customer issues quickly to close deals and boost client satisfaction.
Established and cultivated solid business relationships with new or existing customers.
Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
Skills
Product Selection and Upselling
New Business Opportunities (mid market, enterprise, global)
Sales Activities - Saas, Paas, B2B, B2C
CRM
Negotiation and Persuasion
Business Development and Planning
Client Relationships
International Business
Customer Complaint Resolution
Network Development
Outreach Initiatives
Sales Development
Strategic planning
Solution selling
Direct sales
Account management
Coaching and mentoring
Sales presentations
B to B sales
New Business Development
Sales processes
Territory Management
Accomplished manager
Strategic account development
Business development and planning
Accomplishments
#2 in company revenue (globally) for 2019 & 2020
Managed internal growth & grew office production of 2 expansion groups by 300%
Record holder for sales in 2012
Achieved Top 10 Office (2014-2020) through effectively helping with grow & training/development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Global Account Manager
Seismic
03.2022 - 10.2022
Software Consultant Intern
Gartner
09.2021 - 11.2021
Director of Sales and Business Development
Hague Quality Water International (Dealer Program)