Jared DuBois
Archer Hotel Florham Park
Sparta
1
Certification
9
years of professional experience
Guest-focused hospitality leader with 14 years in luxury hotel operations and retail management. As Director of Guest Services, led front-of-house operations emphasizing personalized service and team development. Expertise in building high-performing teams and enhancing guest experiences while addressing complex service challenges to elevate brand reputation.
Work History
Director of Guest Services
3 Years 1 Month- Developed and implemented front office SOPs and training programs aligned with Forbes Travel Guide and AAA standards, leading to improved guest experience scores and staff performance.
- Facilitated daily stand-up meetings, shift briefings, and service audits to align teams and departments on service goals.
- Analyzed guest feedback platforms (e.g., Medallia, TripAdvisor) to identify service trends and implement corrective actions or recognition programs that enhanced guest satisfaction.
- Oversaw departmental financials, ensuring daily reconciliation, billing accuracy, folio auditing, and accounts receivable coordination to maintain fiscal discipline.
Front Office Supervisor
1 Year 7 Months- Supervised daily front desk operations, enhancing check-in/check-out efficiency and upholding luxury service standards.
- Acted as the main point of contact for guests during peak hours, resolving issues promptly with professionalism and empathy to maintain high satisfaction scores.
- Monitored guest folios and billing accuracy, ensuring financial integrity and compliance with brand policies.
CoManager
4 Years- Monitored KPIs including sales targets, conversion rates, and average transaction value, implementing actions that surpassed revenue goals.
- Resolved high-level customer issues and service escalations, ensuring immediate solutions and a positive brand image.
- Oversaw daily store operations with Store Manager, managing sales floor, merchandising, inventory control, and staff supervision.
Team Leader
1 Year 6 Months- Coached team members on softlines knowledge, visual standards, zoning, and guest interaction, enhancing performance and ensuring consistency.
- Managed inventory processes, including backroom pulls, product transitions, and clearance rotation, to ensure floor freshness and optimize product flow.
- Led a team of style advocates to deliver an inspiring and guest-focused shopping experience through visual storytelling, product placement, and presentation standards.
Education
Bachelor of Arts - Hospitality and Tourism Management
GPA: 4.0 GPA
Associate of Liberal Arts
Skills
Hotel management
Guest experience management
Property management systems
Staff development
Technical Skills: Microsoft Office
Effective communication
Financial Reporting
Account Management
Supplier Relationship Management
Revenue Management
Affiliations
- Member
- Fairleigh Dickinson University - ETA Sigma Delta Honor Society (ESD) - January 2023 - December 2023
Certification
Certification in Hotel Industry Analytics (CHIA)
Timeline
Director of Guest Services
Archer Hotel Florham Park
07.2023 - CurrentRead More
Front Office Supervisor
TownePlace Suites by Marriott
12.2021 - 07.2023Read More
Team Leader
Target
09.2019 - 03.2021Read More
CoManager
GUESS
09.2017 - 09.2021Read More
Sussex County Community College
Associate of Liberal Arts
Read More
Fairleigh Dickinson University
Bachelor of Arts from Hospitality and Tourism Management
Read More