Jared Eastwood
Pe Ell,WA
Summary
Dedicated Soldier with 6 years serving in the U.S Army as an enlisted member of large team. Excellent abilities to follow direction, lead others and find solutions. Known for perseverance in task completion and outstanding work ethic in both civilian and Military environments. Knowledgeable and dedicated customer service professional with experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Tier 1 Consumer Service Representative/Generalist
Nintendo Of America
11.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Streamlined service processes for faster response times, improving issue resolution rates.
- Boosted customer loyalty with exceptional communication skills and a commitment to problem solving.
- Collaborated with team members to develop new strategies for enhancing consumer experiences.
- General troubleshooting for Nintendo products and hardware.
- Situation resolving and general troubleshooting regarding prepaid funds, download codes and pre-registered software.
- Hardware repair management and setup.
- Product order placement and management for consumers.
- Consumer personal information management and privacy protection.
- Usage of the "five nine" software program to accept incoming consumer calls and manage consumer interactions to resolve their issues.
- Nintendo account management, troubleshooting, and set up.
Active Duty Soldier
Army
02.2017 - 06.2023
- Supervised personnel during daily operations
- Conducted physical training exercises to maintain and improve physical fitness
- Organized and coordinated equipment for field operations
- Provided security and surveillance in a variety of environments
- Taskings, personel, mission, and inventory management regarding high value items
- Leading, training and mentoring individuals to assist with their progression in both military and civilian careers.
Sales Associate
Hustler Hollywood
06.2022 - 12.2022
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing and styling
- Provided accurate information about products, prices and services
- Maintained up-to-date knowledge of store merchandise and policies
- Built relationships with customers to encourage repeat business
- Processed transactions using a point-of-sale system.
Sales Representative, Equipment Tech, Entertainer
Xtreme Effects Entertainment
02.2016 - 02.2017
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing and styling
- Provided accurate information about products, prices and services
- Maintained up-to-date knowledge of store merchandise and policies
- Built relationships with customers to encourage repeat business
- Processed transactions using a point-of-sale system
- Developed and maintained relationships with existing clients to ensure customer satisfaction
- Generated new sales leads through cold calling and networking activities
- Conducted market research to identify potential customers and their needs
- Organized client visits, presentations, product demonstrations and shows.
Cashier
Little Caesars Pizza
01.2016 - 02.2017
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Issued receipts, refunds, credits or change due to customers
- Assisted customers over the phone regarding store operations, product information and order placement.
Line Cook
Smashburger
01.2015 - 01.2016
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
- Cleaned food preparation areas, cooking surfaces, and utensils
- Stocked and restocked kitchen supplies as needed
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
Education
High School Diploma -
Combs High School
San Tan Valley, AZ01.2017
Skills
- Buddy Care and First Aid
- Team Leadership
- Secure Communication
- Personnel Management
- Complaint Handling
- Quality assurance
- Training and Development
- Critical Thinking
- Documentation and Reporting
- Records Review
- Equipment Maintenance
- Call Center Experience
Timeline
Tier 1 Consumer Service Representative/Generalist
Nintendo Of America
11.2023 - 01.2024
Sales Associate
Hustler Hollywood
06.2022 - 12.2022
Active Duty Soldier
Army
02.2017 - 06.2023
Sales Representative, Equipment Tech, Entertainer
Xtreme Effects Entertainment
02.2016 - 02.2017
Cashier
Little Caesars Pizza
01.2016 - 02.2017
Line Cook
Smashburger
01.2015 - 01.2016
High School Diploma -
Combs High School
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