Summary
Overview
Work History
Education
Skills
Timeline
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Elisa Falt

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Personal Assistant

Private Entrepreneur
01.2012 - 01.2014
  • Supported high profile CEO to achieve goals by improving communication, enhancing organization, maintaining confidentiality, anticipating needs and promptly addressing all concerns.
  • Managed complex calendar across multiple time zones, booked international and domestic travel arrangements, coordinated social events and philanthropic commitments, maintained detailed track of household inventory, security and maintenance.
  • Worked alongside CPA to monitor expenses, enter invoices, make vendor payments, manage petty cash and reconcile payments.

Program Administrator

CreativePAW
01.2008 - 01.2014
  • Recruited volunteers, placed existing volunteers and managed projects from inception to successful completion for upwards of 50 non profit animal welfare organizations, typically multi-tasking between 3-5 simultaneously.
  • Collaborated with graphic designers, marketing and PR professionals to drive initiatives, coordinate assets, build/maintain exclusive databases, publish bi-monthly newsletter and build brand identity.

Executive Assistant

Davis-Panzer Productions
01.2006 - 01.2008
  • Enhanced executive performance by managing calendar, phone calls, creating/responding to emails and all personal/professional travel.
  • Transcribed written correspondence and emails by oral dictation, recorded meeting minutes, conducted research, resolved or routed customer complaints, prepared presentations, updated databases, generated sales reports.
  • Used QuickBooks to produce monthly invoices, reports, process travel expenses/reimbursements, and other deliverables.

Receptionist

Davis-Panzer Productions
01.2002 - 10.2004
  • Streamlined front desk operations by effectively managing central telephone system, responding to customer inquiries, performing data entry, managing office supplies, reducing wait times and improving workflow optimization.
  • Cross trained in different administrative roles to provide backup support as needed.

Server - Shift Lead

California Pizza Kitchen
02.2001 - 01.2002
  • Enhanced customer satisfaction by promptly attending to their needs, ensuring timely delivery of orders, resolving issues and providing personalized service resulting in highly satisfied customers.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, maximizing table turnover, etc.
  • Assisted in training new hires, providing guidance on restaurant standards, etc.

Education

Some College (No Degree) - Communications

California State University
Northridge, CA

Skills

  • Excellent oral/verbal and written communication skills
  • Active listener
  • Successful multi-tasking
  • Empathetic and courteous
  • Highly attentive to details
  • Self motivated and focused
  • Strong leadership/interpersonal skills
  • Proactive problem solver
  • Outbound and inbound calling
  • Project and time management
  • Scheduling
  • Cash management
  • Accounts payable and receivable
  • Microsoft Office Suite
  • Microsoft teams
  • Zoom
  • Slack
  • Quickbooks
  • CRM Platforms
  • Social media
  • Type 75 words per minute
  • Functionally bilingual (English/Spanish)

Timeline

Personal Assistant

Private Entrepreneur
01.2012 - 01.2014

Program Administrator

CreativePAW
01.2008 - 01.2014

Executive Assistant

Davis-Panzer Productions
01.2006 - 01.2008

Receptionist

Davis-Panzer Productions
01.2002 - 10.2004

Server - Shift Lead

California Pizza Kitchen
02.2001 - 01.2002

Some College (No Degree) - Communications

California State University

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Elisa Falt