Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Assistant Store Director
Rouses #85
01.2024 - Current
Improved store sales by implementing creative merchandising strategies and eye-catching product displays.
Developed a positive store culture by fostering open communication and promoting teamwork among employees.
Increased customer satisfaction with attentive service and quick resolution of issues.
Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Collaborated with the Store Director to develop and execute strategic plans for store growth.
Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
Assisted in recruiting new team members, conducting interviews, and facilitating onboarding processes for new hires.
Ensured compliance with company policies and procedures as well as local, state, and federal regulations governing retail operations.
Enhanced overall shopping experience by addressing customer inquiries promptly and assisting them in making informed purchasing decisions.
Supervised employees and different store departments.
Assistant Store Director
Rouses #15
06.2021 - 01.2024
Assistant Store Director
Rouses #6
05.2020 - 06.2021
Assistant Store Director
Rouses #4
01.2018 - 05.2020
Front End Manager
Rouses #4
06.2017 - 01.2018
Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
Prepared weekly employee work schedules to meet operational needs.
Office Cashier
Rouses #4
04.2012 - 06.2017
Maintained accurate cash drawer through diligent counting and organization of currency.
Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Cashier
Rouses #4
05.2011 - 04.2012
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Streamlined checkout process for increased efficiency and reduced waiting times.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.