Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
General Manager
Cold Beers And Cheeseburgers
02.2023 - Current
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Developed and maintained relationships with customers and suppliers through account development.
Business Development Representative
Fullbay
07.2021 - 07.2022
Networked among local business and community organizations to develop leads and generate business.
Brought in new accounts through successful networking strategies and promotional approaches.
Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.
Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
Expanded business through effective network development, identifying new and prospective clients.
Compiled product, market and customer data to generate informed sales and profit projections.
Tracked sales calls in database for relationship management.
Communicated with leadership teams by spearheading regular meetings to discuss objectives.
Manager
Square One Concepts
2014 - Current
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Established and updated work schedules to account for changing staff levels and expected workloads.
Reviewed sales performance data to monitor and measure productivity, goal progress and activity levels.
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Developed and maintained relationships with customers and suppliers through account development.
Conducted monthly inventories of raw materials and components on work floor.
Cross-trained existing employees to maximize team agility and performance.
Onboarded new employees, including training, mentoring and new hire documentation.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Customer Service Valet Attendant
Sterling Valet
2016 - 2020
Established positive guest relationships through consistent delivery of excellent customer service.
Parked and retrieved cars carefully to prevent damage and avoid delays.
Organized guest keys in systematic order for timely acquisition and delivery of vehicle.
Reported any customer-oriented issues immediately to Manager for swift assistance and resolution.
Maintained knowledge of destination and answered customer questions within scope of understanding.
Determined customer needs by asking relevant questions and listening actively to responses.
Responded to customer requests efficiently and with knowledgeable assistance.