Jared Frey
Allentown,PA
Overview
17
17
years of professional experience
Work History
Manager
mavis
Allentown , PA
05.2021 - Current
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Delegated work to staff, setting priorities and goals.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
General Manager
jack williams tire and auto service
Whitehall, PA
04.2016 - 04.2021
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Customer Service Consultant
jack williams tire and auto servcie
Whitehall, PA
12.2012 - 03.2015
- Identified opportunities for additional sales based on customer needs.
- Maintained current knowledge of company's products and services as well as industry trends.
- Followed up with customers after repairs were completed to ensure satisfaction.
- Greeted customers in a friendly manner while providing excellent customer service.
- Assisted in resolving customer complaints in a professional manner.
- Reviewed invoices from vendors for accuracy before submitting them for payment.
- Created repair estimates for customers, ensuring accuracy of all parts and labor costs.
- Completed paperwork accurately and efficiently related to sales transactions, warranty claims.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Educated customers on maintenance schedules recommended by the manufacturer.
Express Service Technician/Manager
lehigh valley honda
Emmaus , PA
09.2007 - 11.2012
- Communicated with customers regarding status of service work and estimated timeframe for completion.
- Documented technical and system work performed for each vehicle on repair order.
- Ensured compliance with safety regulations while performing maintenance tasks.
- Checked fluids and maintenance-related parts and topped off or replaced.
- Repaired, replaced and adjusted brakes.
- Inspected vehicles for damage and reported any discrepancies to the supervisor.
- Performed diagnostics and repairs on cars, trucks, and other motor vehicles in accordance with factory standards.
- Estimated costs of vehicle repair.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Education
Associate of Business Administration - Business Administration
Lehigh Carbon Community College
Schnecksville, PA05-2010
General Education
Parkland High School
Allentown, PA06-2007
Timeline
Manager
mavis
05.2021 - Current
General Manager
jack williams tire and auto service
04.2016 - 04.2021
Customer Service Consultant
jack williams tire and auto servcie
12.2012 - 03.2015
Express Service Technician/Manager
lehigh valley honda
09.2007 - 11.2012
Associate of Business Administration - Business Administration
Lehigh Carbon Community College
General Education
Parkland High School