Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista

Jared Fries

Tulare,CA

Summary

Dynamic Shift Leader with a proven track record in cash handling and team leadership. Enhanced customer satisfaction through effective problem-solving and training initiatives. Recognized for optimizing operations and maintaining safety standards, contributing to a cohesive and productive work environment.

Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Shift Leader

Dutch Bros
09.2023 - Current
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized work areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.

Shift Supervisor

Round Table Pizza, Inc
06.2021 - 09.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.

Route Driver

Odwalla Fruit Juice
12.2019 - 06.2021
  • Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
  • Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
  • Promoted company values through consistent demonstration of commitment to excellence during daily operations.
  • Maintained strong professional relationships with clients through effective communication and problem-solving skills.
  • Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along the delivery route.
  • Maintained records of mileage, oil, gas and expenses for reimbursements.
  • Supported business growth initiatives by actively participating in promotional events and providing valuable feedback to management.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Stocked shelves and loaded orders to prepare deliveries.
  • Processed payments, made change, and provided receipts.

Vending Route Driver

Canteen Vending
08.2018 - 12.2018
  • Ensured proper machine functionality through regular maintenance, cleaning, and minor repairs.
  • Conducted regular audits of vending machines, identifying discrepancies in inventory counts or cash collections for resolution.
  • Received, counted and inspected inventory for delivery.
  • Inspected and loaded delivery trucks and picked up customer returns.
  • Processed payments, made change, and provided receipts.
  • Reduced downtime for machines by promptly troubleshooting issues and coordinating repairs when necessary.
  • Assisted in training new route drivers on company procedures, safety protocols, and best practices for efficient deliveries.
  • Managed cash collections from machines, accurately counting funds and depositing them according to company procedures.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.

Vending Route Driver

Canteen Vending
08.2009 - 07.2018
  • Increased product visibility with attractive display arrangements that enticed customers to make purchases.
  • Stayed up-to-date on industry trends and popular products to ensure a competitive edge over other vending services in the area.
  • Demonstrated a strong work ethic and commitment to company success by consistently meeting or exceeding performance expectations.
  • Reduced downtime for machines by promptly troubleshooting issues and coordinating repairs when necessary.
  • Minimized product waste by closely monitoring expiration dates and rotating items accordingly.
  • Assisted in training new route drivers on company procedures, safety protocols, and best practices for efficient deliveries.
  • Enhanced route efficiency by optimizing delivery schedules and routes based on customer needs.
  • Safely operated company vehicles while adhering to all traffic laws and regulations, ensuring timely deliveries without accidents or incidents.
  • Managed cash collections from machines, accurately counting funds and depositing them according to company procedures.
  • Maintained optimal product stock levels with regular inventory checks and reordering as needed.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.

Education

Certificate of Technical Studies - Automotive Engineering

Reedley College
Reedley, CA
06-2009

High School Diploma -

North Monterey County High School
Salinas, CA
06-2002

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Creative problem solving
  • Forklift certified
  • Sales and upselling
  • Food handles card

Certification

  • Certified Forklift
  • Food handles card
  • RBS certificatoin

Timeline

Shift Leader

Dutch Bros
09.2023 - Current

Shift Supervisor

Round Table Pizza, Inc
06.2021 - 09.2023

Route Driver

Odwalla Fruit Juice
12.2019 - 06.2021

Vending Route Driver

Canteen Vending
08.2018 - 12.2018

Vending Route Driver

Canteen Vending
08.2009 - 07.2018

Certificate of Technical Studies - Automotive Engineering

Reedley College

High School Diploma -

North Monterey County High School

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Jared Fries