Jared Glasson
Corpus Christi
Summary
Self motivated team player with a demonstrated record of success in work with first responders during life-threatening, dangerous and multi-jurisdiction mission critical situations.
Senior Claims Adjuster skilled at applying creative approaches to solving complex problems. Analytical thinker skilled at developing innovative solutions to complex problems.
Strong IT background in telecommunications systems and networking leading cross-functional teams and completing projects on-time. Seamlessly manages workloads and meets challenging deadlines and quality benchmarks. Strong understanding of common web technologies, languages and frameworks, self taught software development languages.
Overview
10
10
years of professional experience
Work History
Claims Adjuster
Progressive
03.2024 - Current
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Established productive working relationships with public officials and law enforcement officers.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Communications Officer
Portland Police Department
03.2019 - 03.2024
- Verified proper handling and routing of communications and classified data.
- Performed classified data and communications management and routing.
- Evaluated systems, identified issues and developed appropriate solutions.
- Maintained communication circuits, including ultra-high frequency, high frequency and radio teletype.
- Verified personnel credentials and monitored training for regulatory compliance.
- Contributed to data safety management, including implementation of new protocols.
- Safeguarded equipment and material, including configuration, custody, safekeeping and destruction of material.
- Monitored configuration, custody, security and destruction of sensitive material.
- Provided hands-on installation, maintenance, configuration and troubleshooting of global communication equipment.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Inside Technician
G-Tek Communcations
01.2017 - 03.2019
- Managed quality control and maintained high level of customer satisfaction.
- Demonstrated excellent mechanical knowledge of machine design, use, repair and maintenance.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Supported customers with online billing, access and account issues.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Monitored IT use to maintain compliance with established processes, policies and guidelines.
- Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
- Supported new infrastructure planning and deployment to meet organizational expectations.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Installed and supported desktop software titles and add-ons.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Performed walk-throughs for new hires to aid in technological onboarding processes.
Customer Service Representative
Alorica
01.2016 - 01.2017
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
High School Diploma -
Gregory-Portland High School
Portland, TX05.2014
Skills
- Policy investigations
- Exposure analysis
- Insurance fraud expertise
- Accident scene investigations
- Automobile claims specialist
- Problem-solving
- Allocating claims
- Police department procedures
- Basic life support knowledge
- Computer-based dispatch systems
- Information documentation
- Critical thinker
- Analytical
- Teambuilding
- Training & Development
- Maintenance & Repair
- Team management
- Decision-making
- Debugging
- Application installations
- Troubleshooting and diagnostics
- System upgrades
- Application software testing
- Computer configurations
- Network security measures
- Server installations
- Software feature demonstrations
- Help desk assistance
- Issue diagnosis and resolution
- Quality assurance controls
Education and Training
other
Timeline
Claims Adjuster
Progressive
03.2024 - Current
Communications Officer
Portland Police Department
03.2019 - 03.2024
Inside Technician
G-Tek Communcations
01.2017 - 03.2019
Customer Service Representative
Alorica
01.2016 - 01.2017
High School Diploma -
Gregory-Portland High School