Jared Hall

Develop custom applications for government clients. Update and manage plugins to ensure optimal functionality. Working knowledge of most ITAM and ITSM modules. Expertise in CMDB management, maintaining accurate configuration data for enterprise IT environments. Skilled in ServiceNow Discovery, enabling efficient identification and mapping of IT infrastructure. Successfully designed and implemented a custom CMDB for tracking enterprise IT assets, enhancing operational visibility and control.

• Ensured the Configuration Management Database (CMDB) was consistently accurate and up-to-date by integrating discovered assets and normalizing data to eliminate duplicates and inaccuracies.
• Implemented and managed ServiceNow's Discovery processes, automating the detection and inventory of over 100k+ hardware and software assets across the organization's IT environment.
• Proficiency in creating and customizing ServiceNow applications, forms, and workflows.
• Strong understanding of ServiceNow tables, data schema, and relationships.
• Experience with Transform Maps and Data Imports.

• Power BI; designed and edited dashboards in Power BI cloud used to monitor performance metrics for business development, finance and HR.
• Prepared documentation and analytic reports, delivering summarized results, analysis and conclusions to stakeholders.
• Identified and proposed resolution of recurring data quality problems.
• Performed daily root cause analysis on current and legacy data warehouse load/refresh issues.
• Scrum Master; leading scrum team of cloud engineers to analyze, prioritize, and migrate portfolio of applications from on prem environment to unified multicloud platform.
• Developed, implemented and maintained data analytics protocols, standards, and documentation.
• Helping SAIC implement its Data Governance program and standup new internal ticket intake process

• Reviewed CRM systems to understand relevant opportunities, pull reports and create dashboards.
• Implemented lessons learned process for business development.
• Created repository of government debrief scoring info on large opportunities ranging from 2017 to present. This enabled us to use data analytic principles to determine SAIC best practices and identify problem areas to improve overall percent win rate in future business opportunities.
• Devised and evaluated methods and procedures for collecting data such as surveys, opinion polls or questionnaires.

• After acquisition of Engility, supported integration of proposal resources and helped manage the migration of both system's legacy records, leading to creation of SAIC's primary past performance library.
• Performed ad-hoc reporting and analysis on past performance data.

• While leading requirements definition and supporting migration to new CRM system (Microsoft dynamics), created a new system account hierarchy, adding efficiency to how data was stored.
• Evolved from Database Administrator for SAICs previous CRM system, Oracle on Demand, to skilled Database Administrator on current CRM system, Microsoft Dynamics.
• Managed and delivered monthly, quarterly, and annual reporting to ensure system data accuracy