Summary
Overview
Work History
Education
Skills
Timeline
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Jared Harris

Surprise,Arizona

Summary

Dynamic and customer-focused professional with experience at Hilton Garden Inn Hotel, excelling in lobby oversight and conflict resolution. Proven ability to enhance guest satisfaction through effective communication and payment oversight. Skilled in safety procedures and adept at managing high-pressure situations, ensuring a welcoming environment for all visitors.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

4
4
years of professional experience

Work History

Delivery Driver

DoorDash
12.2024 - Current
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.

Front Desk Agent

Hilton Garden Inn Hotel
08.2021 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Collected room deposits, fees, and payments.
  • Problem solved with customers to ensure that their reservation met their needs.
  • Working in a fast paced environment to create, fix, and maintain reservations.

Housekeeper

Hilton Garden Inn Hotel
08.2021 - Current
  • Adhered to professional house cleaning checklist.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Verified cleanliness and organization of storage areas and carts.

Library Aide

Surprise Regional Library
10.2024 - 12.2024
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Placed books on proper shelves when returned to circulation.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Answered questions from patrons and helped to find desired materials.

Education

High School Diploma -

Willow Canyon Highschool
Surprise, AZ
05-2022

Skills

  • Safety and security procedures
  • Lobby oversight
  • Automated telephone systems
  • Guest amenities
  • Credit and cash payments
  • Payment oversight
  • Conflict and issue documentation

Timeline

Delivery Driver

DoorDash
12.2024 - Current

Library Aide

Surprise Regional Library
10.2024 - 12.2024

Front Desk Agent

Hilton Garden Inn Hotel
08.2021 - Current

Housekeeper

Hilton Garden Inn Hotel
08.2021 - Current

High School Diploma -

Willow Canyon Highschool