Dynamic and customer-focused professional with experience at Hilton Garden Inn Hotel, excelling in lobby oversight and conflict resolution. Proven ability to enhance guest satisfaction through effective communication and payment oversight. Skilled in safety procedures and adept at managing high-pressure situations, ensuring a welcoming environment for all visitors.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.