Jared Harris
Houston,TX
Summary
Results-driven Software Quality Engineering professional with expertise in test planning, execution, and root cause analysis. Successfully delivered high-quality software solutions through meticulous quality assurance processes. Coordinated external audits and validated flight software readiness, ensuring compliance and operational excellence.
Overview
8
8
years of professional experience
Work History
Software Quality Engineer
Boeing
Houston, TX
09.2024 - Current
- Spearheaded support for multiple Formal Qualification Testing (FQT) campaigns by developing test schedules, allocating SQE resources, and monitoring progress against certification milestones, successfully validating flight software readiness for the CST-100 Starliner program.
- Evaluated Root Cause Corrective Actions (RCCAs) by assessing investigation completeness, validating corrective actions, and verifying implementation effectiveness, reducing recurrence of critical defects and shortening closure cycles.
- Coordinated directly with the NASA customer on external quality audits by preparing deliverables, organizing SME walkthroughs, tracking open findings, and driving proactive remediation, minimizing external findings and ensuring timely responses to customer requests.
- Supported ISO and third-party audits against the AS9100D aerospace quality standard by preparing and organizing objective evidence, enabling successful audit outcomes and reinforcing organizational compliance.
- Led transition of FQT documentation and workflows from manual to electronic processes by selecting and configuring a test management tool, migrating artifacts, and training stakeholders, reducing manual errors and establishing a repeatable, auditable process.
Software Quality Engineer for CST-100 Starliner
Warhawk Solutions
Houston, TX
11.2020 - 09.2024
- Coordinated with cross-functional teams to identify and prioritize testing requirements and timelines, enhancing testing efficiency and effectiveness.
- Conducted over 30+ peer reviews and audits of test cases, software processes and documentation to identify and address issues to improve quality of software products.
- Developed and maintained metrics and reporting on testing progress, defect trends, and overall product quality, offering insights for continuous process improvement.
- Documented testing activities, results, and recommendations, ensuring traceability and accountability throughout the testing lifecycle.
Financial Business Analyst
ExxonMobil
Spring, TX
02.2020 - 11.2020
- Utilized data mining techniques to extract and analyze financial datasets, providing insights that drove financial system improvements and enhanced service delivery to global business customers.
- Identified and resolved issues with over 10 financial systems, ensuring seamless functionality and uninterrupted service to global business customers.
- Scheduled monthly maintenance and change releases for financial systems, minimizing downtime for global business customers through strategic planning and coordination.
User Experience Researcher
ExxonMobil
Spring, TX
07.2018 - 02.2020
- Performed user research activities to explore customer needs and inform design decisions, presenting key findings to upper management.
- Translated quantitative and qualitative research findings for the ExxonMobil global IT site into actionable insights, driving implementation strategies that yielded a 8% increase in operational efficiency.
- Interpreted customer behaviors into concise narratives and actionable recommendations, informing strategic design decisions contributing to a 10% improvement in customer engagement for the ExxonMobil Global IT site.
- Established relationships with stakeholders and research participants to plan, prioritize and execute user research activities working with over 5 business lines.
Scrum Master
ExxonMobil
Spring, TX
07.2018 - 02.2020
- Improved team efficiency, goal achievement, communication and culture by strategically planning meetings, retrospectives, demos, and stand-ups, to increase overall productivity and morale.
- Developed an annual plan aimed at refining the team's estimated workload, resulting in a 10% increase in project completion rates and a streamlined workflow.
- Eliminated external distractions, promoted cross-team collaboration, and continuously reviewed team processes, implementing process improvements that led to a 15% reduction in project impediments and enhanced overall team performance.
Education
Bachelor of Science - Information Technology
Georgia Southern University
Statesboro, GA05-2018
Skills
- Test Planning and Strategy
- Test Execution and Management
- Quality Assurance
- Test Automation
- Root Cause Analysis
- Software Development Tools: GitLab, JIRA and Confluence
- Azure DevOps
- Agile & Scrum
- Process Improvement
- Cross-functional Collaboration
- Results and Deadline-Driven
Accomplishments
- NASA Group Achievement Award for CFT Uncrewed Undocking and Landing Team
Timeline
Software Quality Engineer
Boeing
09.2024 - Current
Software Quality Engineer for CST-100 Starliner
Warhawk Solutions
11.2020 - 09.2024
Financial Business Analyst
ExxonMobil
02.2020 - 11.2020
User Experience Researcher
ExxonMobil
07.2018 - 02.2020
Scrum Master
ExxonMobil
07.2018 - 02.2020
Bachelor of Science - Information Technology
Georgia Southern University