Jared Herrera
Saint Paul Park,MN
Summary
When I first started to work at Airsoft Station, I didn't begin as a geneal manager. I begin my employment as warehouse staff and from there I worked my way to tech department. From there I moved to customer service working on the phone and online services. A few months later I tried retail and got the position. When the we had a retail manager opening available I applied and was put through the training, fast forward to a month later I got the opening. A few years later general manager position was opened and to the company I was the best employee for the job. I believe to be a very motivated person because when I want to achieve more I go for it.
Overview
7
7
years of professional experience
Work History
General Manager
Airsoft Station
Oakdale, MN
11.2017 - Current
- Created schedules and monitored payroll to remain within budget.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Collaborated with customer service to enhance client satisfaction.
- Collaborated effectively with shipping staff to streamline logistics operations.
- Collaborated effectively with the tech department to streamline operations.
- Collaborated effectively with retail employees to enhance store operations.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Johnson Senior High School
Saint Paul, MN06-2017
Skills
- Sales
- Project management
- Team oversight
- Team building
- Team leadership
- Staffing
- Quality management
- Inventory control
- Customer experiences
- Advertising and marketing
- Video creator
- Social media
- Event planner
Timeline
General Manager
Airsoft Station
11.2017 - Current
High School Diploma -
Johnson Senior High School
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