Summary
Overview
Work History
Education
Skills
Projects
References
Certification
Timeline
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Jared Hilton

Jared Hilton

Little Rock,AR

Summary

Adept security analyst with several years of experience optimizing software and physical security. Good understanding of technology and security needs, determining the needed software and hardware. Maintained current security-related software installations and network settings. Knowledgeable specialist strengthening systems through education and effective use of IT and security tools.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Security Analyst

Bank of the Ozarks
Little Rock, AR
06.2023 - Current
  • Manage various security systems such as Genetec, DMP Remote Link, and Vigil/VCM, and integrating various devices into these systems.
  • Managed Access Control devices, Intrusion Detection devices, and Surveillance devices.
  • Work as a team with various departments in my company, such as Networking Engineers, System Admins, and Database Engineers, furthering my knowledge of how all of these departments work together to support various applications and devices.
  • Communicate efficiently about troubleshooting, project management, future plans, and scheduling with all types of administration and security vendors to ensure that the entirety of Bank of the Ozarks' security systems is functioning properly.
  • Manage 20+ servers spanning multiple regions, from troubleshooting, installing software, and creating logs.
  • Lead Tech/Analyst in multiple projects, including an electronic system (CLIQ), from taking surveys of sites, ordering parts, managing inventory, and shipping/tracking 25+ parts to over 250 sites, to working with vendors to ensure complete branch installations.
  • Lead Tech/Analyst in SAFR Scan, Access Control implementation. From assisting in building a server, installing needed software, integrating and configuring over 75 SAFR Scan devices into our main security software, Genetec, and troubleshooting specific devices and server-based issues.
  • Use multiple web-based applications, such as Smartsheet, System Surveyor, Rapid-Web, SolarWinds, and Power BI Web Apps.

Tech Support Specialist I

Bank of the Ozarks
Little Rock, AR
05.2022 - 06.2023
  • Ticketing system, computer hardware and software troubleshooting, and working with various people around the bank to complete tasks as a team.
  • I worked and learned with various applications, as well as banking applications.
  • Organization, notes, and time management are important roles as well.
  • Performed regular maintenance checks on servers, workstations, and printers.
  • Provided comprehensive technical support to customers via telephone, email and chat.

IT Support Technician

St Vincent Hospital
Little Rock, AR
08.2021 - 04.2022
  • I worked with many people throughout the hospital every day, gaining plenty of customer service experience.
  • Used remote access to perform troubleshooting when needed.
  • Have a good understanding of the installations and updates that were needed when installing certain software.
  • Monitored and responded quickly to requests received through the IT help desk ticketing system.
  • Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
  • Provided technical assistance to end users on Active Directory related queries or incidents.

Waiter/Barback

Arlington Hotel and Resort
Hot Springs, AR
12.2016 - 05.2021
  • Various positions were held in this versatile, busy hotel: customer service, managing complaints, multitasking, and security watching over the bar.
  • Set up banquet rooms for special events including weddings, parties, business meetings.

Education

Bachelor of Science - Digital Technology Design Mobile App Development

Arkansas State University
Jonesboro, AR
05-2025

Associate of Applied Science - Information Technology

Pulaski Technical College
North Little Rock, AR
12.2020

Skills

  • Project management
  • Microsoft Power BI
  • C
  • HTML
  • Python
  • Swift
  • Microsoft Office applications
  • Active Directory
  • Project scheduling
  • Communication skills
  • Smartsheet
  • Research
  • System Surveyor
  • Data management
  • Time management
  • Remote work
  • Critical thinking skills
  • Incident response
  • Graphic and media design
  • Adobe Creative Suite (Photoshop, Illustrator, Visual Effects)
  • Security management
  • Network troubleshooting
  • Technical support

Projects

I have installed, troubleshooted, and upgraded entire health clinics, hospital departments, and different departments at the banks. I have gone from upgrading software to installing computers and laptops while working with hundreds of staff to meet all their needs. I have worked with numerous amounts of data to make reports used by the entire corporate security at Bank of the Ozarks. Implemented multiple projects including Access Control with multiple different devices across 100s of different locations,  from managing and installing the software needed, surveying, ordering equipment, controlling inventory, scheduling, to assisting vendors with installation.

References

  • Travis Caldwell, 501-448-5078, VP of Corporate Security for Bank OZK
  • Peter Hill, 501-412-4765, IT Officer for Bank OZK
  • Lance Holley, 501-690-8559, Security Support Center Manager.
  • Charles Brewer, 501-515-3320, Senior St Vincent It Tech
  • Kevin Wagner, 501-448-5986, AVP of Information Technology at Bank of the Ozarks

Certification

  • From Cisco Networking Academy, on Feb. 2025.
  • Currently working towards my Cisco Certified Networking Associates.

Timeline

Security Analyst

Bank of the Ozarks
06.2023 - Current

Tech Support Specialist I

Bank of the Ozarks
05.2022 - 06.2023

IT Support Technician

St Vincent Hospital
08.2021 - 04.2022

Waiter/Barback

Arlington Hotel and Resort
12.2016 - 05.2021

Bachelor of Science - Digital Technology Design Mobile App Development

Arkansas State University

Associate of Applied Science - Information Technology

Pulaski Technical College

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