Jared Himes
Belle Chasse,LA
Summary
Proactive Water Plant Operator, River Boat Technician, and Customer Service Representative with extensive experience in chemical handling, wastewater treatment, and customer relations. Successfully optimized chemical usage, coordinated specialized testing, and preserved vessel integrity. Skilled in emergency response, recordkeeping, and compliance with regulations, bringing strong documentation and communication abilities to new opportunities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Water Plant Operator
Inframark
08.2022 - 08.2024
- Optimized chemical usage by carefully monitoring dosage rates to achieve desired results without waste.
- Coordinated with laboratory staff to conduct specialized testing when needed for unusual water conditions or regulatory requirements.
- Participated in emergency response drills to prepare for potential situations requiring immediate action or intervention at the facility.
- Collaborated with engineers on upgrades or expansions projects at the facility, providing valuable input from an operator's perspective.
- Maintained accurate records of all tests performed, chemicals used, and any issues encountered during operation periods.
- Ensured compliance with federal, state, and local regulations by monitoring water treatment operations closely.
- Adhered to EPA and OSHA regulations.
River Boat Technician
Boomtown Casino and Hotel New Orleans
12.2021 - 07.2022
- Preserved the integrity of high-end vessels by carefully adhering to manufacturer specifications when completing repairs or installations.
- Increased client retention through exceptional communication, understanding their specific needs, and delivering quality service.
- Maintained a clean working environment to ensure safety standards were met at all times while servicing boats.
Customer Service Representative
Pull -A -Part
03.2019 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Effectively resolved customer grievances by demonstrating empathy, which resulted in improved customer loyalty and increased rates of repeat business.
- Resolved escalated calls efficiently, ensuring satisfactory outcomes for customers and the company.
- Provided customers with accurate information regarding products, services, and company background in a responsive manner.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Associate of Applied Science - Industrial Technology
Nunez Community College
Chalmette, LA05.2019
High School Diploma -
Belle Chasse High School
Belle Chasse, LA05.2015
Skills
- Chemical handling proficiency
- Wastewater treatment familiarity
- Documentation skills
- Hazardous Materials Handling
- Microsoft PowerPoint
- Recordkeeping strengths
- Reading Comprehension
- Stock management
- Facilities Maintenance
- Effective written and verbal communication
- Effective customer service
- Teamwork and Collaboration
Certification
TWIC - Active Cardholder
Timeline
Water Plant Operator
Inframark
08.2022 - 08.2024
River Boat Technician
Boomtown Casino and Hotel New Orleans
12.2021 - 07.2022
Customer Service Representative
Pull -A -Part
03.2019 - 03.2021
Associate of Applied Science - Industrial Technology
Nunez Community College
High School Diploma -
Belle Chasse High School