Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jared Hornfeck

Service Tech Analyst III
Cincinnati,OH

Summary

Thorough Network and Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Also Network+ and A+ certified.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Service Tech Analyst III

Intrust IT
Blue Ash, OH
11.2017 - Current
  • Troubleshooting network environments for multiple clients
  • Troubleshooting Windows and Microsoft Server environments
  • Server, firewall and switch update patching
  • Active Directory Management
  • Switch management
  • Managing alarms for downed networks and downed network equipment
  • Assisted in server and network setups for new clients
  • Replacing outdated network equipment
  • Remote management of networks for multiple clients
  • Troubleshooting Windows 11, 10, 7 and XP machines
  • Adept at DNS, DHCP, TCP/IP and other network configurations
  • Network Management using Auvik and Aerohive
  • Keeping in constant communication with clients during lifespan of tickets
  • Documentation and process upkeep
  • Continual learning of new technologies

Systems Analyst

Prospera IT
Cincinnati , OH
08.2016 - 10.2017
  • Troubleshooting of windows desktop and server environments
  • Planned computer systems using information engineering and structured analysis.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Developed diagrams to describe and lay out logical operational steps.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Discovered root causes of problems and identified appropriate solutions.
  • Improved systems with addition of new features and infrastructure.
  • Provided client support on system operation and troubleshooting.
  • Researched and adopted new technologies to add value to existing offerings.
  • Diagnosed, troubleshot and resolved network and system problems.
  • Resolved or escalated problem tickets to resolve user issues.

Enterprise Service Desk Technician

Hill-Rom
Batesville, IN
08.2013 - 08.2016
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Discussed customer concerns regarding product usage
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Resolved common user concerns by utilizing preset issue resolution scripts.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Diagnosed and resolved user system functionality issues to enable completion of desired operations.
  • Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Education

Bachelor of Arts - Communication Technology

Ohio State University
Columbus, OH
09.2007 - 06.2011

Skills

Networking hardware installation

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Certification

Comptia Network+

Timeline

Comptia Network+

04-2021

Service Tech Analyst III

Intrust IT
11.2017 - Current

Comptia A+

04-2017

Systems Analyst

Prospera IT
08.2016 - 10.2017

Enterprise Service Desk Technician

Hill-Rom
08.2013 - 08.2016

Bachelor of Arts - Communication Technology

Ohio State University
09.2007 - 06.2011

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Jared HornfeckService Tech Analyst III