Jared Johnson
Detroit,MI
Summary
Encouraging associate and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive and hardworking individual focused on continuous operational improvement to maximize performance.
Overview
13
13
years of professional experience
Work History
Fulfillment Center Associate
Amazon
11.2022 - Current
- RWC4 Operator, PIT - Fork Lift , Electric Pallet Jack, Trailer Dock Release (TDR), Vendor Returns Trained
- Lead Amnesty Floor Monitor, DET6
- Transferred from DGR3 Delivery Station in June 2023
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
Dental Laboratory Technician
Fill Good Dental Care PLLC
12.2014 - Current
- Completed detailed models of patients' mouths to create accurate devices.
- Adhered to specifications to craft well-fitting appliances.
- Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.
- Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators, and other tools.
- Built and shaped artificial gums to achieve snug, comfortable fit in patient's mouth.
- Increased efficiency in the laboratory by implementing streamlined processes for mold preparation and fabrication.
- Organized workflow effectively to meet or exceed established turnaround times without compromising quality of workmanship.
Telephone Sales Representative
Associated Community Services
04.2012 - 09.2014
- Professional fundraising.
- Led customers through smooth sales processes.
- Promoted to development team based on leading sales percentage
- Participated in ongoing professional development opportunities related to industry advancements or relevant skill-building workshops.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Met quotas for cold, active and inactive calls, with over 300 calls completed on average days.
- Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.
Customer Service Representative
G&S Property Services
10.2011 - 03.2012
- Installed downspouts, elbows and materials in existing and new construction homes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained good housekeeping on job site and company truck and kept accurate tool inventory.
- Loaded materials onto trucks and logged usage.
- Erected scaffolding and ladders to reach gutter heights.
- Maintained safety standards during all projects by adhering to OSHA guidelines and industry best practices.
- Improved gutter system efficiency by conducting thorough inspections and identifying areas for repair or replacement.
Education
Associate of General Studies -
Oakland Community College
Bloomfield Hills, MIAssociate of Applied Science -
Wayne County Community College District
Detroit, MIBachelor of Science - Exercise Science
Wayne State University
Detroit, MI06.2026
High School Diploma -
Troy High School
Troy, MI06.2009
Skills
- Loading and unloading
- Warehouse Safety
- Shipping procedures
- Assignment Delegation
- Management Support
- Performance monitoring
- Multitasking and Time Management
- Team Leadership
- Operational Efficiency
- Operations Monitoring
- Decision-Making
- Employee relations and conflict resolution
- Problem-Solving
Timeline
Fulfillment Center Associate
Amazon
11.2022 - Current
Dental Laboratory Technician
Fill Good Dental Care PLLC
12.2014 - Current
Telephone Sales Representative
Associated Community Services
04.2012 - 09.2014
Customer Service Representative
G&S Property Services
10.2011 - 03.2012
Associate of General Studies -
Oakland Community College
Associate of Applied Science -
Wayne County Community College District
Bachelor of Science - Exercise Science
Wayne State University
High School Diploma -
Troy High School