Summary
Overview
Work History
Education
Skills
Timeline
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Jared Jones

Montgomery,AL

Summary

I am familiar with managing different numbers of people while being accountable for inventory, leader in customer service, handling large amounts of money, inputting important data, and simply being a team leader. I feel that I can provide A strong sense of leadership while also being able to continuously learn from others. I also pride myself on having a well developed sense of emotional awareness, which allows me to bond well in team environments.

Overview

6
6
years of professional experience

Work History

BPO- Customer Service Representative

Edfinancial Services
Montgomery, AL
04.2024 - Current
  • Answered customer inquiries and provided accurate information regarding different questions about federal student loans, grants, or work-study
  • Provided excellent customer service to resolve customer complaints or inquiries in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls to facilitate customer service.

Food Service Manager

Chipotle Mexican Grill
Montgomery, AL
06.2018 - Current
  • Supervised portion control and quantities of preparation to minimize waste.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Adhered to company food, safety, quality and sanitation policies.
  • Managed inventory and rotated food products in storage to avoid spoilage and waste.
  • Monitored actions of staff and customers to uphold health and safety standards.
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
  • Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
  • Oversaw food preparation, production and presentation according to quality standards.

Education

Bachelor of Science - Computer Science

Troy University
Troy, AL
12.2023

Skills

  • Problem-Solving
  • Great at Problem solving
  • Excels in team environment
  • Leading in team oriented projects
  • skills in Java, C, HTML, CSS, PHP, and SQL

Timeline

BPO- Customer Service Representative

Edfinancial Services
04.2024 - Current

Food Service Manager

Chipotle Mexican Grill
06.2018 - Current

Bachelor of Science - Computer Science

Troy University

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