Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jared Jones

Fairfield

Summary

Customer service professional with over 15 years of experience. Well-organized and knowledgeable, stays calm under pressure and quickly resolves customer complaints. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty.

Problem-solving and leadership qualities with an energetic and eager drive to deliver a positive and memorable encounter to every customer displaying empathy and understanding.

Team player with long background in fast paced environments.

Works well independently to handle assignments and always ready to go. Quick learner with general computer abilities and basic Word.

Hardworking and reliable team leader focused on going above and beyond to support team and serve customers. Dependable worker equipped for ever changing daily needs. Serves customers effectively with attention to detail and approach.

Overview

20
20
years of professional experience

Work History

Customer Service Representative / Team Lead

Westamerica Bank
09.2006 - Current
  • Led team in delivering exceptional customer service and resolving complex inquiries.
  • Trained and mentored new representatives to ensure high-quality support standards.
  • Streamlined communication processes between departments to enhance customer experience.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Improved overall call center performance with effective coaching and feedback to team members.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Education

High School Diploma -

Del Valle High School
Livermore, CA

Skills

  • Team management
  • Call center experience
  • Complaint handling / Issue resolution
  • Inbound and outbound calls
  • Data entry
  • Staff training
  • Product knowledge
  • Teamwork
  • Customer service
  • Problem-solving abilities
  • Phone and email etiquette

Timeline

Customer Service Representative / Team Lead

Westamerica Bank
09.2006 - Current

High School Diploma -

Del Valle High School